Very similar to Katherine F's experience (review on 26/9/11), I got bed bug bites and witnessed a mouse passing by inside my single room just within 2 nights! (For those who had good experience, please don't say that we are wrong - I could only say that you were lucky cuz not all rooms would be full of bed bugs or mice - otherwise the hostel would have been closed down already!) The male "manager" (he denied to be the "manager" the second day after I reviewed the problem to him ... although he clearly told me that he was the manager when I arrived) was very defensive and put the blame on me - he denied having the problem, said it was my problem; and denied other guests having complained (I told him a Swedish guy shared with me that he complained to the manager about the mice problem the day before). His tactics, like some other guest reviews show, are to make you feel like you are the single one who had complained over the years - but the fact was not - you may refer to the reviews here on 26/9, 7/8 & 5/8/2011 and some older posts in this website, or lots of other websites' reviews like 21/9, 21/8, 20/8, 8/8, 24/7, 18/7/11 etc. on Hostelbookers & 11/8, 9/8, 12/7 x 2, 7/7, 4/7/11 etc. on Hostelworld - I did some research after hearing he said that I was the only one who found problems.) He even said they were "the best hostel" (exact wording) in London and challenged me by asking for evidence and where the mouse was!! (Lol - You thought the mouse would be standing here and saying hello?!) His defensive attitude showed that he had no intention to improve the service. Nor was he problem-solving. Conversely the female staff member at daytime was good and problem-solving, that she apologized and then arranged to do overall insecticide work after getting my permission and asking me to put my personal belongings inside the cupboard before doing so. The good service attitude of the lady staff and the location were the only merits of this hostel (that's why I gave two marks for service - without the lady staff, I would give zero mark). Note that the male "manager" was nice too ONLY WHEN there were no problems discovered or when you did not make any complaints. I regret not having read all the reviews of this hostel before making decision.
- Court Hotel
