Overall we had a very positive experience at this hotel. It's well kept, comfortable, staffed with friendly and helpful people and convenient for transport links to the city. The only down point is the fact that it is implied, intentionally or otherwise by advertising of the hotel, that it has leisure facilities. This is not the case and I would be reluctant to stay here again unless the marketing material is rectified. It is misleading and possibly deceptive to include photos of facilities which incur a substantial additional charge. In fact this GBP 50 charge for two people would have represented over half of our room rate per day. I understand that these leisure facilities are exclusive and command a premium membership fee but either advertise inclusive room rates or leave no room for ambiguity (i.e. remove the photos). I would otherwise have given this property a strong overall rating.
- Millennium Copthorne Hotel
