We had confirmation of a room in January, Upon contacting Odessa in July they said they had no reservation for us. We sent them our confirmation. They said there had been a computer problem and they were trying to get us a room. We were leaving for London in 8 days. For 4 days we waited for a response . The staff would email us and say they were working on it. My husband called several times and they kept saying they were trying to resolve the problem.. Finally we emailed them and stated we had to know right away what was going on because we were getting very upset , stressed and disappointed not knowing what was going on. Within muinutes after that email we received an email stating they were sorry but they did not have a room for us. We had to spend several hours rechecking hotels on Trip Advisor hoping to find a hotel with available rooms for an arrival 5 days away. We were so DISAPPOINTED with the lack of help we received from Odessa Wharf with a problem they caused not us. So BEWARE when you book with them!
- Odessa Wharf London
- Odessa Wharf Hotel London
