Work booked me into this hotel so it wasn't my choice, however on arriving I could see why so many Trip Advisors are mentioning the same things. My room was a good size, double bed, flat screen TV and presentable. The downside was the size of the bathroom (very small), the step into the room (which tripped me everytime I went into the room) and just a few problems with attention to detail. For example the bathroom looked clean, but on closer inspection the toilet handle was covered in limescale, the showever head was also covered in some type of limescale/mould and the back of the sink unit was thick with dust.
On the first day I had decided to have an English breakfast and arrived with 40 minutes to enjoy it before I had to leave. I waited for the waitresses to come out of the kitchen, however they stayed hidden away. After 15 mins of waiting I got some toast (one toaster was broken) and ate my toast, another 15 mins passed, the kitchen staff still not coming out to take my order or acknowledge me. With just 5 mins to go before I headed out to my meeting a full english breakfast was placed on my table....literally placed without any explaination. I hadn't been asked how I wanted my eggs, what I wanted in the breakfast etc so I found mushrooms (tinned and very pale) and tomato (tinned) on my breakfast which I didn't want.
I thought it would be inpolite not to eat it, so I tried and I have to admit, it was the worst breakfast I have ever had in a hotel before, the sausages seemed boiled, the bacon also tasted like it had been boiled, not fried...and the rest was neither fresh or cooked properly. I left the basement breakfast room ASAP with a full plate still at my table. That's the ugly, the bathroom was the bad, however the good parts are the location, the general look of the rooms and the excellent transport links. Would I take my family to this hotel? No. Would I booked myself in? Maybe for a few nights. Overall, it was average with elements of poor. If you don't expect much, apart from a clean bed, some nice places to eat out, pubs and good transport into London, then book. If you are looking for perfection and you are a picky traveller, then maybe this might not be for you.
Room Tip: I was on the ground floor, which wasn't too bad...avoid the basement rooms however.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC