We stayed at the Georgian House Hotel for 3 nights towards the tail end of our trip to Britain to stay in a different part of London, and were disappointed to find that our "standard" room at the Georgian House Hotel was more of a bedsit in the basement rather than a standard room. Having enjoyed our stays elsewhere in London and other parts of the UK, the sudden drop in value for approximately the same price we had been paying, including exclusion of the "included" breakfast, was unexpected.
To their credit, upon expressing our disappointment, the friendly staff did work with us to give us standard rooms for 2 of the 3 nights as well as the breakfast at no extra charge, albeit these changes required us to move rooms every night of our stay (as others have pointed out, they do have a porter to move your luggage, which is convenient). All in all, having to negotiate these items with hotel staff in addition to packing every morning to move within the same hotel was certainly not what I had expected when I booked this accommodation.
Upon leaving, we did speak to the manager of the Georgian House to express our disappointment, who told us since they were fully booked at the time, and since we did not put in a special request for a standard room when we booked our "standard" room, there was nothing they could do - although remarkably we were offered a discount on our next stay (which we will not be taking advantage of, as there are other perfectly suitable accommodations with better value and without this type of trouble elsewhere in London).
My recommendation to hotel management is to provide more accurate description of rooms with rates as well as the accommodations generally in order to establish standards of what guests should expect, and do a better job of meeting those standards upon guest arrival rather than having the guest negotiate these items after the fact.
Room Tip: My recommendation if you do decide to book at the Georgian House is to follow the hotel manager'...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 February 2012
Hi there,
Thank you for taking your time to write this review as every feedback is important to us in improving the hotel. Sorry to hear that you were not happy with your room and that it did not meet your expectations. Since this used to be a family home that was turned into a hotel, some rooms can be smaller or larger even if they are the same room type. Yes, we definitely encourage our customers to make enquiries before booking so that we can give the customer the accommodation that they deserve. Thank you again for writing this review.
Kind Regards,
The Georgian House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC