“if you're travelling with a child, best to ring them first before you book online”
I initially booked for a triple room and specified on my booking form that I would be travelling with an 18 month old toddler, but would not need a cot ..I previously stayed at other hotels (HIlton at London Docklands and Premier Inn Hotel a) and there were no problems with me travelling with my baby as I did not require extra beddings./linen for my baby.. Upon arrival, I told the MALE RECEPTIONIST that I have booked for a triple room, so he asked how many adults were staying, I replied 3 adults.. I was FORCED to get another room, for an extra cost of £40, I already paid £70 for the triple room, as the 18 month old was counted as an adult.. He was even argumentative, carrying two bags, a toddler and tired from walking, and searching for the place, I was so annoyed and irritated and could not understand how an 18 month old be classified as an adult!!! He even muttered that I should be grateful for he gave me a discount, it would have cost me £120 altogether for both rooms, but he's only giving it for £110 and he is not there to con me or other customers.. I was just so annoyed with him!!
The positive side about the hotel is it is close to the Acton Town tube station, just 2 mins walk from the station. If you plan to take the IELTS exam at Acton Campus, then this place will be ideal as it is 5-10 minutes walk from the hotel, room is clean, Negative factor is at night , i guess it has not got double glazing on the windows as I can hear people walking on the street, and you can also hear the cars passing by.
The female receptionist, Mrs Rose Pamintuan was very helpful though, and even prepared breakfast for us earlier than the usual time which was between 0800-1000hrs...I guess she's the only good reason I would go back to the hotel if I have to..If you're travelling with a baby/toddler , maybe its best to give them a call first as the last thing you would want to happen as you check in is to be charged for another room especially if you're already on a tight budget..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC