“Absolutely horrible, cannot believe we made the unpleasant mistake of staying there.”
My personal opinion, don't stay here unles you are absolutely forced to. The web pictures are misleading and thankfully we only stayed for one night (solely due to other hotels in the area being fully booked (London Fashion Week)). In hindsight we should have booked into the other hotel that we had considered miles away near Waterloo (cheaper but one extra star rating and I'm sure 2 more star ratings more in terms of service and comfort) and paid a little extra for the cab ride up to St Pancras the next day. We were absolutely shocked at the standard all round. Breakfast was below most people's standard, the eating area is cramped and the staff are definitely not skilled in any degree of customer service. Don't leave your bags in the baggage area, they do not lock it and anyone has access to your luggage. There is linen left lying around and various fixtures in the hotel were broken or loose. If you are based on the road side, it is noisy at night. The only good point was that although the bathroom was tiny, it was spotless. In every other way we very disappointed. Add to that the booking cost over a massive 170 odd pounds for 2 people as it was a late booking due to changes in our schedule. My recommendation is: don't stay at this hotel or whatever it is classified as.
Room Tip: Not applicable - don't choose any room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC