Dylan House; also known as Dylan Apartments or Dylan Paddington - as Trip Advisor could confirm I have never written a negative review before, but this place is the pits.
My partner and I pre-booked and paid through Wotif. com. for what was supposed to be a self contained "apartment". When we arrived we were impressed with the location, the streetscape and the outside of the building. Even the entrance hall made us think we had made a good choice. At their office room they confirmed our booking but said they needed my credit card details and to photocopy my passport (which I was not comfortable about). However we were given no choice about this; If we did not comply, then we could not stay even though we had already paid through Wotif. We would forfeit our money.
We were then given a key to a room in the basement. We had to negotiate a very narrow staircase with all our baggage. My partner had broken her arm in a fall in Spain the day before but there was no offer of help to carry our baggage. I had to make 3 trips up and down the steep narrow stairs. Once we reached our room we had a problem. There was not enough space for us to have our baggage in the room and for us to be in the room at the same time. The only solution was to put our 2 cases and 2 daypacks on the bed and then move them onto the floor as we were ready for bed. Our "apartment" had no chair. There was simply no room. The tiny door to the equally tiny bathroom did not open or close properly. Whenever we or any of our neighbours flushed a toilet or ran a tap/ shower, a methane type smell went though our room. The only natural light was through a very small window to a light-well. There was no tea or coffee in the room which was lucky because there was only 1 cup.
In the basement there appeared to be 5 "apartments". If there was a fire on the upper floors I doubt very much that we would have been able to escape.
To finish off our experience with Dylan Apartments; when we arrived home to Australia I had a request to contact my bank urgently. Within a couple of hours of me providing my credit card details to Dylan House and allowing staff to photocopy my passport, on-line purchases in UK and USA were made using my card details. I had not used that particular card in the preceding 6 days as all our other prepaid accommodation did not request we provide this information on booking in.
Do not be conned by website photos or description of what you are getting. Do not be conned into giving your credit card or passport details.
We stayed in lots of nice places around UK and Europe. Places like Dylan Apartments/ Dylan Paddington/ Dylan House should be avoided if at all possible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC