I have been to this hotel 3 times and have booked my next trip already.
I find the bed confortable, the room well appointed and the TV line up excellent. After a day at work is a real homecoming.

Staff is really kind, I once asked for an extra arm chair and the manager himself brought it up at moments notice. I agree that they probably employ the nicest hotel staff I have ever came across. The cleaner tides up and the room looks fresh every night.

The kichenette facility is basic but good enough to enjoy a quiet meal with a friend away from smokey pubs and restaurants.

While the reception area is very small and basic the common breakfast area is well appointed. The continental breakfast is abundant although the pastry is not freshly baked.

The location is fantastic. Steps from Whiteley's Shopping Mall, probably the most beautiful Shopping Mall in London, a couple of minutes from 2 Tube stations and just around the corner from Fairuz on Westbourne Grove my favorite Lebanese Restaurant in the world.

Just a few minutes walk from Kensington Park and Princess Diana Memorial, a huge and well appointed children playground.

I stayed in an apartment with a bedroom and a separate kitchen/living room. It was very big, the decor was modern and fashionable and the bed very comfortable. The location is perfect being a couple of minutes from a busy shopping street and two tube stations. Its near Hyde Park and 45-60 mins walk to Oxford St. The hotel contributed to making a romantic weekend in London extra special. I would definitely stay there again.

The reception looks very basic, but the staff are extremely helpful, I'd say the nicest I've ever come across in any hotel in any city. The night receptionist even came out to greet me as I was returning at night with lots of revellers in the street. (celebrating a sporting win!)

"studioette" apartment was a bit small, but fine for one person. For long stays and 2 people, upgrade to the executive apartment.

The hallways are narrow (large cases could be a bit tricky!) and not at all impressive, but the rooms are very adequate (dvd, cd, tv, magazines, tea, coffee, fully equipped kitchen/dining area and a really comfortable bed)It's clean and modern so for a few nights stay it's perfect. It's simply a little shabby around the edges.

I have stayed across the road in the slicker "somerset bayswater" apartments. The "kensington gardens" seems a bit shabby in comparison. Maybe if I didn't have the sister hotel to compare it to I'd be more satisfied all round.

You can do a lot worse than stay here when in London!! Easy walking distance to Portobello Rd. and so close to 2 tube stations, tons of shops/restaurants etc. Amazing location!