I made a Hotel reservation on November 16 at Alexander House to stay for one night on December 31 due to flight layover from Rome. When I arrived, the attendant told me that my reservation was canceled. I found myself, my 8 year old daughter and my wife out in the streets on a cold and rainy night looking for a vacant room in an unfamiliar city in New Year's Eve. I've never experienced this kind of treatment in any country I've traveled to. Perhaps, in the country of origin of this hotel's manager it is a custom not to honor your business deals.
- Alexander Hotel London
