I made a Hotel reservation on November 16 at Alexander House to stay for one night on December 31 due to flight layover from Rome. When I arrived, the attendant told me that my reservation was canceled. I found myself, my 8 year old daughter and my wife out in the streets on a cold and rainy night looking for a vacant room in an unfamiliar city in New Year's Eve. I've never experienced this kind of treatment in any country I've traveled to. Perhaps, in the country of origin of this hotel's manager it is a custom not to honor your business deals.

This hotel ia horid. When we first walked in the door it was horrible the loby was nasty that smelled like waste. The desk people stole my credit card and put charges on it. The room had no room exept for the bed and the bathroom had a showerhead exept it was in the wall and a drain. The toliet didn't work so if we had to go to the bathroom we had to go by the nearby resturant. The curtains had stains on them. We found a rat behind the bed and the heater didn't work. We found a leech in our bead along with a cockrach.

Cheap accommodation within a stone's throw of Victoria Station. Very friendly helpful staff although not all proficient in English. Street is quiet and rooms just adequate. But it is budget accommodation and you get what you pay for. I have stayed twice in 2004 and would use again.

Booked on-line. I wanted a cheap overnight stopover with full breakfast. As many others have found, the room I booked was not in the building I was shown to (the owner owns 5 or 6 buildings adjoining one another). If they made clear that this was the case and that alternative accomodation i.e. not a specific room in a specific hotel, the feeling of unease might not occur. The single room became a three bed (single and a bunk) room with bathroom. I fortunately wasn't spending much time in the room as it was TINY, dark and very cramped. It also backed onto a railway line that was fairly busy and the rooms are not exactly soundproofed. A basic clour TV, kettle and tea/coffee are available in rooms. The bed linen was clean as was the room although spartan. The full breakfast consisted of fruit cordial, instant coffee, cereal and toast with a selection of jams. Hardly a full breakfast but adequate - why not just say continental as that is closer to the truth? All in all not a disaster, but not accurate in terms of the advertising blurb.