I stay in quite a few London hotels throughout the year, mostly for pleasure, sometimes for business. I chose this hotel due to the good Trip advisor reviews and we were not disappointed. A short walk from St. James Park tube station, what a lovely surprise when you turn the corner and get your first view of the hotel, pretty flower beds and trees all beautifully kept. On entering the hotel, we were greeted warmly by every member of staff we saw. We arrived early in the morning so that we could leave our bags, but we were offered an upgraded room at a small cost which was available there and then. The room, a deluxe King size, overlooked the front of the hotel, had everything we needed, including fresh coffee which was a nice touch. As mentioned in previous reviews, a few biscuits would be nice. Everywhere was clean and tidy, we had a slight problem with the room which was swiftly rectified.

We had dinner in the Caxton Grill, it was superb, and service extremely attentive. We also had the full breakfast which was one of the best hotel breakfasts I've had in London, including a great selection of lovely fresh breads, meats, cheeses, fruit, smoked salmon and preserves.

We found the hotel was in a great location for visiting various areas of London, close to Westminster, Victoria and a few tube stops to the city centre, the shops, sights and theatres etc. We walked to Waterloo from the hotel in about 25 minutes at a leisurely pace.

The best experience of this hotel is one of being valued as a person, not just a room number, we were spoken to by name throughout and nothing was too much trouble. We will be back!

I stayed one night at st Ermin's on a business/pleasure trip and needed a nice hotel close to Victoria Station. The hotel staff were really helpful and made the stay a good one. All looked brand new and the room was nice, practical and quiet! I slept really well. The lobby is fantastic and the service there was great too. I really nice and quiet place in the heart of London. Great value for money too!

I booked St Ermin's for a weekend with friends after staying there on business in Dec'11. The staff were just as good the second time around, as was the service and the rooms.

The reception staff were friendly and business like on check-in, answering any questions and just as importantly on check-out. The guys on the door were friendly and efficient during our comings and goings in cabs and on foot. Waiting and bar staff too were pleasant and easy to engage when needed.

The hotel location was just right for us, we are more sightseers than shoppers but there were some shops on hand on the main street if needed just a few minutes away. The tube which is just around the corner for those avid shoppers to get to London's shopping districts was also very handy.

The lifts are a little shaky and compact but then the age of the hotel prevents this being changed. The only concern was the price of the breakfast - for four a cooked breakfast with VAT was in excess of £100 and though this is London it did make my eyes water, when settling the bill.

That is my only gripe and that is why I have not rated this hotel as excellent, if you don't 'do', breakfast, you'll need to go a very long way to find a London hotel as good as this. Thanks for a fabulous stay, Douglas McHugh GM, Tom Walsh and all the staff.

We usually stay in the Trafalgar square area for shopping in Regents Street and Oxford street, but we wanted a change of venue and stayed at the St. Ermins Hotel. We found it a little bit to far from the shopping areas althought there is the underground right behind the hotel. It is close to St.James Park and Buckingham Palace.
The room was tiny, very tiny. The wardrobe didnt have space for two people. They offered us an upgrade for £30 a day and we got a slightly larger room, maybe an extra 1 square metre and a two door wardrobe.
The room was very clean. The wooden windows didnt close properly and we had to put pillows on the bottom part to keep the draft out !.
Continental breakfast was included in the price, which was limited.
I am rating this hotel a 4 due to the excellent lobby area, excellent staff service and good food in the restaurant.