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Custom House Hotel – reviews, photos

3.0 of 5
272-283 Victoria Dock Road, London E16 3BY, England
Hotel amenities
Custom House Hotel
Custom House Hotel
Custom House Hotel
Custom House Hotel
Custom House Hotel
Custom House Hotel
Ranked #548 of 1,071 hotels in London
3.0 of 5 stars 540 Reviews
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540 reviews from our community

What travellers say about this hotel
  • DLR station(13)
  • Superior room(10)
  • Continental breakfast(9)
  • Chinese restaurant(8)
  • Staff were friendly(8)
  • Good value(6)
  • Very clean(6)
  • Full english(5)
  • Car park(4)
  • Docklands Light railway(3)
Traveller rating
    61
    216
    132
    68
    63
Only show reviews for Family (43) | Couples (133) | Business (93)
Date Rating
kent
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Budget Hotel”
3 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We stayed at the Custom House hotel on friday 10th Feb, for our trip to the 02 to see Snow patrol. The hotel cost just £39 for the night. The room was clean and the bed comfy, the only downside really was it was a very small bathroom. The bar does not open till 5pm so we had to take a short walk to the Fox bar for a drink. We took a cab to the 02 booked across the road from the hotel was just £15 each way, well worth the money as the tube looked very busy.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dawnieKent about Custom House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Very pleasant”
4 of 5 stars Reviewed 5 February 2012 via mobile

We stayed here for 3 nights as I was working at the Excel. We booked on line and paid £120. The rooms are clean, warm and comfortable. It is just a short 3 minute walk to the venue. We ate in the cafe on the first evening. The food was delicious and very reasonably priced. The bathroom is on the small side but very clean. I found it very good value for money. The only down side is the noise from the planes as it is close to London City airport. Will definitely stay here again!!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gingerfish46 about Custom House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“excellent value for money ...”
4 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

I was worried after reading some of the reviews on here but having just spent the weekend here I felt that I needed to put a review on here to recommend it.... It is across the road from the DLR so you can be wherever you need to be in London very quickly (especially handy for the O2). The rooms are a bit small but are comfortable. I was VERY worried about the bathrooms given that judging by some comments on here it sounded as though I would bump my head getting in and out but they were perfectly adequate - shower, toilet and sink and enough space. The hotel was clean and the staff were friendly. Breakfast was OK - wouldn't bother paying the upgrade to full English though, not worth it. The pub was very nice. I thought it was quiet - slept very well. Considering we paid half as much for this hotel than were being quoted for the nearest travelodge, I was stunned by the value for money this hotel offered and would have no problem staying here again.

Room Tip: Rooms facing the car park are quieter.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vicky C about Custom House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Good value for money”
4 of 5 stars Reviewed 22 January 2012

Rooms are rather small but can be worse, for two people with not many luggage is adequate. Bathroom is plastic composite, small, but clean, not that bad as described in other reviews.

TV was OK, quite adequate size for the room with nice selection of channels for free. Continental breakfast (tea, cofee, hot chocolate, 3 juices, croisants, little baguettes and toast bread, selection of jams, cheese, eggs, butter... that is pretty much it but still quite good and very tasty (especially those croisants were exquisite)) was included in price (I am not sure if it is always). Upgradable to english breakfast for 3 quid.

About 2 minutes from the DLR train door, and handy display with train departures (live) on the lobby, so you do not need to wait at the platform. In less then half an hour from your room or breakfast you can be at the London City Airport, or attend a meetnig in Bank area or Canary Wharf.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Alexx84 about Custom House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Cheap and cheerful”
4 of 5 stars Reviewed 20 January 2012

If your looking for somewhere cheap in London which is clean and has good transport options , this is perfect . I'd stay there again . . Watch out for the breakfast police though, they will throw you out if you even think about taking some cooked breakfast without paying the upgrade fee.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Daveengl about Custom House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Custom House Hotel

  • Custom Hotel London
  • Custom Hotel
  • Custom House Hotel London
Address: 272-283 Victoria Dock Road, London E16 3BY, England
Price range (per night):* INR4,537 - 17,643

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