We (my 2 grown up daughters and I) stayed at the hadleigh in a triple room. On entering the hotel it was quite grotty looking but in the process of re-decoration there was also scaffolding erected outside. Our room although quite spacious and clean wasnt great and a bit tired looking as were the curtains. The mattresses were thin and hard and all 3 of us had aching backs by the time we left and we only stayed 2 nights! It was also very noisy coukld hear the people upstairs all night long! The shower had hairs in the bottom of it which was quite grim, and some of the tiles in the bathroom were broken and cracked. The 'hotel' had no facilities other than continental breakfast (£3.50 extra) in fairness this is little more than a guest house. Also after 10pm there is nobody on reception and as we didnt arrive til 10.15pm had to wait for them to come down for us to check in even though we had notified them we would be arriving late. When we popped back mid-afternoon our room hadnt been cleaned or beds made, although someone knocked to ask if we wanted it done while we were there a little too late once we were in there i felt. The only positive things are the location, only a 5 min walk from Marble Arch, and all the staff were friendly and helpful.

Last Saturday March 26th at 5 a.m. we realized that it was raining in
room n° 1 occupied by me and another girl. To be more precise water was
falling from the ceiling wetting the carpet and the floor of the
bathroom. The alarm started to sound (I think it was the fire alarm) and
we went out of the room where we met an employee of the reception who
was trying to stop the alarm that anyay went on sounding for four hours
(that it is till 9 a.m.) and so we couldn’t sleep neither when the
water stopped falling from the ceiling.

The employee of the reception set the room putting some towels on the
floor and on the carpet; then he tried to switch on the lights and he
said that we could go back into our room.

In the meantime, four boys of our group, awaken by the alarm sounding,
came down from room n° 8 and 9 and informed us that the bathroom of
room n° 9 had flooded probably because of the water that poured out
from the ceiling of room n°1.

On Saturday at 7 o’ clock p.m. when we came back into the hotel we
noticed that a part of the plaster had come off from the ceiling of room
n° 1 and some pieces of the floor (small wooden.-beams) have fallen
down on the carpet. (See the attached photo).

On Sunday March 28th at 3 a.m. we came back again to the hotel and
another employee of the hotel invited us to gather up our baggage
quickly because half of the ceiling had fallen down while we were out.
The floor was full of debris and rubble that had also fallen on our
luggage and on our personal belongings. (We have a photo to be
attached, too).

She asked us to go up to our friends’ rooms (n° 8 and n° 9)
obviously because it was dangerous to stay in ours. We spent the
remaining hours devided between the other rooms and none of the six
components of the group managed to sleep or rest in a proper way because
of the lack of beds and the availability of any other free room. Anyway
it was the same as the previous night because we couldn’t sleep as
well.

Now, for all the reasons I said before, we ask to have the cost of two
nights refunded. That’s the least we can ask because it was a real
miracle if the ceiling didn’t collapse while we were in the room. We
found ourselves in a situation so dangerous and uncomfortable that we
could also report.

I needed a room that same night in central London, but needing to keep costs down I set a budget of under £100. A tad ambitious, but about 20 phone calls later I tracked down the Hadleigh. They offered me their last room - a double - for £85, and I have to say that it was just fine for what I needed. I think I got the same room as the last reviewer on the 4th floor as my floor sloped too, but I didn't roll out of bed! The sheets were crisp, the towels clean, it was airy and bright and the TV had freeview so plenty of channel choice. The staff were polite and they give you a front door key for late returns. They also loan you a TV remote control at check in - clearly some have gone missing in the past!

My only crtitisism would be that the general upkeep could be improved; the over-bed light didn't work and the shower was more of a dribble, but for an overnight it was fine, and I wasn't expecting a Holiday Inn. Not at £85 a night within 100 yards of Marble Arch. And if you arrive as I did by car, don't park overnight in the Bilton Towers NCP - it cost me £33; add on 2 days congestion charge and I should have let the train take the strain.

Would I stay there again? Yes definitely, so much better than many 'cheaper' London hotels reviewed on this site.

I stayed in a single room for 6 nights and thought it was fun. As expected the room was tiny and the facilities were a bit old. The funniest thing about my room was the floor of my 4th floor room was so tilted it almost caused me to roll out of bed!

On the positive side, the room and the hotel in general was very clean and the staff was very nice and very helpful. I had an issue connecting to the hotel WiFi and one of the kind staff quickly solved my problem.

Overall, I found the hotel to be an excellent bargain and plan to stay there again when I return to London!