My partner and I stayed for 3 nights over the Christmas holiday whilst visiting family in Putney. A very warm welcome on arrival from the receptionist and speedy check in despite our having turned up an hour or so early. Unfortunately the hotel does not have a lift and we then had to climb 4 flights of stairs with luggage, Christmas presents etc. To our disappointment, despite having requested a non-smoking room, we were allocated a smoking room. Fortunately there was barely any odour, but as the majority of rooms are non-smoking, this was really not acceptable. The room (Executive) was reasonably spacious and very clean and warm, as was the bathroom with a powerful shower over a bath. We were at the back of the hotel which was nice and quiet. Unfortunately our breakfast on Christmas morning was appalling. All the food containers were practically empty and what remained was cold and dried up. (We were not late nor in the middle of a rush) I would not consider this breakfast good value or acceptable in terms of quality for even half the £12.50 per person they charge. Needless to say we did not bother for the next 2 mornings of our stay. I mentioned our experience to the receptionist when we checked out and she apologised and expressed surprise. There was no offer of a refund or a reduction in our bill. Despite the grouses, we probably would stay again if it was convenient for our purpose. The outstanding good point was the friendliness of the reception staff, all of them lovely.
Room Tip: Check that, if possible, the room is as requested. After making 2 trips up 4 flights of stairs is n...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Dear Guest,
Thank you for your recent review.
I have personally looked into this matter and have discovered we did experience a high volume of Breakfast room service on Christmas Day.
My Breakfast team and I would like to express our apologies for the disappointment you experienced with regards to Breakfast.
I am delighted that you did enjoy the bedroom facilities and friendly reception team.
We look forward to welcome you both back to the Lodge Hotel in the near future.
Yours Sincerely
Alberto D`Afflitto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC