Myself and my partner (we are two men) arrived at 2.30pm on Saturday where we were told that only a twin room was available and for that we would need to pay £15 extra per night. We said that we were happy with a double bed which we had booked and a call was then made by the receptionist and we were told that we had to stay ‘down the road’. We asked if the room was the same standard and that it was all Ok and we were advised that ‘yes it was a very good room and we had to stay there because the Corbigoe was full’ (despite being offered a twin room and a vacancy sign showing on the door).
We were taken to The Park Hotel on 64 Belgrave Road and were taken to a room 4 floors up (very steep stairs) – Room 14. This room was a very small room with a standard double bed. The room did not have any wardrobe or hooks – so in fact no-where to hang clothes, no cupboards, drawers or shelves so no-where to place anything. The bed was made up with a single sheet on the double bed so only half the bed was covered and the mattress was exposed. A thin blanket and a sheet lay on the bed. There was one towel, one mug (unwashed), one spoon, coffee, tea and no sugar in the room. We were unable to unpack or hang our clothes so spent the night getting ready stepping over our cases. The kettle would not fit under the tap so we could only fill it by scooping water from the dirty mug. The kettle then could only be plugged in on a plug half way up the wall and the kettle had to be held whilst being boiled.
We went to Reception and asked to change room and was advised that nothing was available. We asked for the bed to be remade with a double sheet as we did not wish to lay on an exposed mattress, we were told there was nothing wrong with the bed and the sheets were changed only once per stay – after a lot of arguing we finally got a sheet and made the bed ourselves. We asked for an extra towel and again was told we could not have one, the towels were only given out once per stay, we tried explaining it was not reasonable to expect us both to use the same towel and after much arguing finally we got an extra towel, the same went for the mug. The receptionist was extremely rude and unhelpful and made it very hard for us to get these extra items, we asked to speak to a manager but was advised one would not be available until Monday am.
When we returned to the room a few minutes later the receptionist burst into the room without knocking and said; ‘sorry sirs you are right the room is terrible, I will get you a refund, the fu~~ing cleaner did not do his job properly, tomorrow I will F~~k him F~~k him..... we were completely shocked by this outburst. The receptionist continually apologised agreeing the room was disgusting and said that tomorrow (Sunday) he would get us a better room and a refund for Saturday, he had also brought with him an open plate of sugar which contained dirty bits.
We had an unpleasant nights sleep in what was a dirty cold room and showered in a disgusting mouldy shower. We could only sit on the toilet sideways as our legs would not fit in front of us.
That night we returned to the hotel at separate times. My partner came in and went to bed taking the key from reception (we had to leave the key at the desk when going out). I returned at 4am and after knocking continually at the Reception window the receptionist got out his bed which was made on the reception floor and advised me I could not have a key to get in but I must wake up my partner to get in my room– which I therefore did.
The following morning we chose not to have breakfast at the hotel as we did not feel satisfied that the food hygiene would be up to standards as the room certainly as not.
We spoke to the same receptionist in the morning and again he apologised and said we must speak with the manager on Monday morning (Mr S...?) and he would arrange a refund for us. In the meantime he had said that he had arranged for us to return to our original hotel to a larger room with a wardrobe so we could hang our clothes – all was to be in order and waiting for us. We walked back to the Corbigoe with our luggage and was told by the receptionist that we had to pay £15 extra for the room! By this time I was really annoyed and made it clear i would not be paying anymore. We were then taken to a room on the 3rd floor – room 13. This room was larger with a wardrobe and contained 3-beds. The room was still dirty and the beds made with just a single sheet on the mattress, it was again a disgusting room , however we could hang our clothes.
The beds that night were extremely uncomfortable and the towel rail fell off the wall, the Tv only had 4 working channels.
During our stay I noted that every fire door was propped open and I advised the receptionist that this was not correct as the fire doors should remain closed to prevent the spread of fire, the receptionist would not accept this and said they were left open to let people in/out. This therefore gave us grave concern as we were up on the 4th floor and our only means of escape in the event of a fire was down the one set of stairs where all the doors were constantly propped open! I also noticed that some fire extinguishers required a re-service this month.
That night I returned to the hotel before my partner (who had the key on him) and asked the receptionist for a spare key, he told me ‘no’ and that i had to get the key from my partner. Not being happy I insisted he opened the door with a master key to let me in, finally he gave me a key but said I must return it immediately after unlocking my door, I said NO as I did not wish to walk up/down 4 flights of steep stairs, and reluctantly he followed me up to take back the key. Again we chose not to take breakfast at the hotel.
I explained to the receptionist that i wished to have a written confirmation of my complaints which he refused to give. He said i must speak with the manager but the manager was away on holiday. I have photos which I can send you showing all the above mentioned faults should you wish.
I am an operations Manager for a Warner hotel so I did realise that @£50 per night we would be not be getting large rooms or anything special in London – we just wanted a clean place to sleep, shower and take breakfast;, however we did expect a clean room and bed, towels, blankets and sheets and to stay in the hotel we had booked and not get treated rudely.
We did not get what we paid for and in fact one night did not even get to stay in the hotel we booked for.
The whole experience ruined our weekend as we felt uncomfortable walking and washing in dirty rooms, stepping over our cases because we could not hang anything.
We tried to speak to a manager and was refused 3-times.
Room Tip: stay else where
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
