My partner and I are seasoned travellers and we visit London several times a year from S Wales We look for a decent hotel that is not going to break the bank.We booked this hotel for 2 nights from Sunday 29th Jan. We were advised the room would be available from 14.00 and when we arrived half an hour early we were advised the room was not ready When we returned on time we were promptly upgraded to a club room. This was an excellent double, well furnished clean, spacious, and with an excellent bathroom All first class and the best value for money hotel we have stayed in and around the Hyde Park/Queensway area ( and we have tried a few over the years) We did not eat at the hotel so no comments. Handar and Patricia looked after us perfectly and we thank them and we will definely return

I was booked in to one of the other Shaftesbury Hotels, but on check-in was told they would need to move me to' Premier Hyde Park'. I was a little dubious about the change,but the transfer happened quickly and efficiently & I was offered breakfast (free) during my stay, for the inconvenience.
The staff at the Premier Hyde Park were all very pleasant and helpfull.
NICE TOUCHES: 1) Fresh flowers in room and on tables in Dining Room.
2) Complimentary magazines and newspapers in reception.
3) Underfloor heating in the bathroom.

In all the Premier Hyde Park was very good, and alot better than expected. It is, 'small but prefectly formed'.

Well done, to all the staff.

This would have been given a three star rating if our room was not tucked away in the basement beside a massive vent. The noise from this could have been a big deal if I didnt have earplugs with me. Thankfully I always travel with them. The aircon in our room when turned off gave a groan every so often too which again could have been an issue if earplugs were not available. When we went into the room, the room is very small, it could definitely have used a new table as the one we had was dreadful and took away from the room at first glance. We did ask to be moved and was told that the hotel was full but they did offer to move us the fourth floor on the second day but we had unpacked at that stage so we declined. We were staying there with friends. My friends also asked to be moved as they were also in the basment which had the noise of the vent combined with being right beside the kitchen so noise levels were quite high. Our other friend was located on the four floor in a lovely double room with underground heating in the bathroom. Its just luck of the draw which room you get. Having said that, the bed was extremely comfortable and the room was clean. If your out and about then somewhere to put your head down is all you need. The tube station is less then 10 minutes walk and we found the location very handy. I would give it a rating of three but as I said putting us in the basement of the hotel beside the vent knocked a star off for me. We paid 207 sterling for three nights which was good value. We were told this was half price. If we payed the full price of over 400 sterling I would have been pretty pissed off. The staff were nice I have to say. We didnt get breakfast so have no comment on that.

I stayed here 1st week of December. The room was very small, but it was clean. The bathroom was extremely small (it had a shower). The hotel was clean. The breakfast was buffet style. There was a good range of fresh fruit and herbal teas. The location is excellent. 25 mins walk to Oxford Street.
It was perhaps slightly expensive. The staff are Eastern European, checking in took about 20 minutes, and after a day at work, you do expect it to be slightly slicker.