My wife and I stayed for one night on February 9th. Having driven from Lincoln we were worried that the car park was full of works vans involved in the current renovation, on speaking with the reception staff they were wonderfully helpful and managed to squeeze us in. The staff were friendly and welcoming and our room was extremely clean as we have come to expect from the brand. Our only issue came was 9am the next morning when we were woken by drilling from the ongoing works. I realise that this isn't exactly the crack of dawn but it was my wife and my first night away after the birth of our daughter eight months ago and we were looking forward to a lie in!! Non the less our sleep up to that point had been comfortable and rest full.
On checking out the manager was on duty at the desk and when he asked about the stay we told him about the noise. He immediately apopligised and refunded our room rate! Given the noise didn't start until 9 that was the last thing I expected! However it shows how committed and professional they are there, and his friendly attitude is why I would whole heartedly recommend this hotel. The reovation is due to finish soon after which I would give this five stars. I have no doubt that we will return.
- Premier Inn London
- London Premier Inn
