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Avalon Private Hotel – reviews, photos

46-47 Cartwright Gardens, London WC1H 9EL, England
Hotel amenities
Avalon Private Hotel
Ranked #845 of 1,071 hotels in London
3.5 of 5 stars 18 Reviews
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18 reviews from our community

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Brussels, Belgium
Senior Contributor
27 reviews 27 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Felt like home!”
5 of 5 stars Reviewed 18 August 2008

Me, my friend and my mom spent a weekend (15. and 16.8. 2008) in the Avalon hotel and we absolutely loved this place!
After having read some of the reviews and because of the bargain price (79 pounds/night for a triple room) we were mentally prepared for some hostel-like disastrous accommodation, but we have found a real gem instead!
We arrived at London on early Friday morning and the hotel was just a few minutes walk from the St. Pancras International railway/metro station, situated in a really calm street and there were also lots of small shops and restaurants nearby.
The hotel had a cosy hall and a pleasant atmosphere with soft carpets everywhere.
All the hotel staff was very nice and friendly. It was absolutely no problem to leave our luggage in the hotel before the check-in and again the whole day after the check-out.
Our room was situated on the top floor and there was everything that a tourist might need to stay overnight. The toilets and shower/bathtub were in the corridor on our floor and everything was very neat and clean.
Our room was large, with a wash-basin, a plug adaptor, a TV and facilities to make our tea/coffee.
The beds were comfortable and we heard no noise from the neighbours. In fact, there must have been other people on our floor (the hotel had no vacancies), but we never saw anyone nor had to wait for the shower or toilet...
We had a great time in London, were very satisfied with the Avalon hotel and will definitely come back there again!

  • Liked — clean room, tea in the morning, the location and hotel atmosphere,
  • Disliked — -
  • Stayed August 2008, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask ratje about Avalon Private Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
4 helpful votes 4 helpful votes
“WORST NIGHTMARE”
1 of 5 stars Reviewed 12 July 2008
4
people found this review helpful

I have traveled many places and have stayed in all types of accommodations, and the Avalon Hotel was the absolute worst place I have ever stayed in. It was worse than camping in a wet tent and more uncomfortable than sleeping in my car. Upon check-in we were asked to pay immediately. I have learned from this experience to always ask to see a room before paying. We were in a room with two twin beds at the very top floor. To get there, we had to climb a very narrow staircase, where duct-tape was literally holding one of the railings together (a serious safety issue, especially when climbing up the steep stairs with luggage). As we entered our room's hallway, I realized immediately we had made a terrible mistake. The wallpaper was stained and peeling as though the roof has a serious leaking problem. The ladder to the attic was hanging half way down in the middle of the hallway and we had to go around it so we wouldn't hit our heads and for some reason, there was a coffee pot sitting on the floor. When we stepped into our room, we found even worse things waiting for us. On each bed were two badly worn-out towels and a bar of complimentary USED soap. USED!!! Both bars were unwrapped, with grey and cracking edges -- the words imprinted on the soap were also worn down which is what happens to USED soap. The bedspreads were obviously unclean as there were pieces of dirt and other debris on them. The floor of the room was sinking in, and there were even weak places that felt like holes in the floor under the carpet. The carpet was not clean (more debris), and was terribly stained. There were 4 large mosquitoes flying around the room. The room felt damp and looked moldy. There was mold on the walls, especially toward the ceiling. The furniture had not been dusted or cleaned in sometime. The window would not open or close all the way properly (plus one pane had a huge crack/hole in it). For some reason, there was a plate and fork sitting on the dresser -- both of which did not look clean. The drinking glasses were also not clean, and one of them had dried toothpaste SPITTLE on it. The toilets, located across the hall, were just as bad -- doors wouldn't shut all the way, the linoleum was badly bubbled, and the tile was missing off the walls and the walls were moldy. The room with the tub was even worse; very unclean and stained. Apparently there was a shower somewhere on our floor, but we didn't even bother investigating. When we asked for our money back, we were told that it would not be given back immediately, and the management would decide about giving it back later (through the course of the conversation, we were led to believe no money would be given back). We were told that we should not expect much more than what we got because we were paying budget hotel rates (68 pounds, which was approx. $140 American dollars). The man was also not concerned about the used soap or unclean appearance of the room -- said that he can't help what the housekeepers do or don't do. Bottom line, after a lengthy conversation, we realized it was either stay here or sleep on the streets (there were no other hotels in the entire Russell Square/Euston Road area that had any vacancies -- we checked, believe me!). While all of the above is more than enough to send one running and screaming from an establishment, we were truly stuck. As if all of this isn't bad enough, I am pretty sure the sheets of my bed had not been changed after the last guest -- the sheets smelled of cologne which I do not wear. We slept, or tried to sleep, in our clothes so little of our skin would touch the sheets. At daybreak we got up, grabbed our luggage, and got out of there. We left a note for management with our complaints and also asking for at least half of our money back. I doubt very seriously we'll hear anything back from those people. I am embarrassed to say that I even stayed at the Avalon Hotel because it made me feel dirty and itchy. It took me two days to get over the creepy-crawly feeling, and I still feel like itching when I think about it. Long story short, don't stay here. I am wondering if London has a government department that declares certain public places “condemned,” and if so, I’m wondering why this place hasn’t been investigated; the Avalon Hotel is dirty and creepy, but more importantly it is very unsafe what with the taped-up railing and holey/weak floors.

  • Liked — nothing
  • Disliked — everything
  • Stayed July 2008, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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manager58, Proprietor at Avalon Private Hotel, responded to this review
1 August 2008
We sincerely apologise sincerely to this guest ; the top floor of the Hotel is designated as backpacker standard only , and a long walk up several flights of stairs - recommended only for the fit and young. This particular room should not have been available for letting as it is a staff room - However whilst we the proprietors were away for a week due to a sudden bereavement in the family, our stand in manager ( who has now been replaced) let the room when London was at a specially busy period.

All of our our main Guest rooms at ground floor, first floor and second floor are far better quality rooms, but even so we do stress that we are a budget Hotel, where a double rooms can be had for £68.00 per night - which for a London WC1 address is very reasonable rate especially for such a quiet and pleasant , yet central location

If the person who posted this review would like to get in touch we will make recompense if we possibly can. We would also like to annouince the forthcoming closure of the Hotel in October when it will be undergoing an £800,000 plus major restoration.

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Basic with a capital B”
2 of 5 stars Reviewed 21 May 2008

Ok, it's clean.
Ok, they are friendly.
And the location is not too bad (close to St. Pancras / Euston train sations).
Unfortunately this is pretty much everything positive i can say about this place. It is basic - very basic even for London standards.
The furniture looks like either someone disposed it or they got it from the salvation army, rooms are tiny, walls are thin (you can hear almost everone else coming and going) and the window did not close properly, i would not want to stay here in winter.
Bathrooms and toilets are shared.
Fifty pound (what i paid per night) will get you something more decent, with private facilities, even in Central London.
Stay elsewhere if you don't depend on the location.

  • Liked — location
  • Disliked — interior, value for money
  • Stayed May 2008, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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HK
1 review
“Value for Money”
3 of 5 stars Reviewed 1 January 2008

Have stayed at this hotel several times over a number of years and found it value for money. The location is good, reasonably clean, and quiet. Plenty of restaurants in the vicinity and convenient to transportation as well as the British Library.
It used to have excellent breakfasts but alas no more. The management is friendly and it is possible to haggle over the price of a room especially if you stay a week.

  • Liked — CHEAP, GOOD LOCATION
  • Disliked — LOTS OF STAIRS
  • Stayed August 2007, travelled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Vienna, Virginia
1 review
2 helpful votes 2 helpful votes
“Hands down worst hotel I've ever (not) stayed at”
1 of 5 stars Reviewed 3 October 2007
2
people found this review helpful

I absolutely hated this hotel. When we first came in, there was this weird smell I couldn't get rid of. We had two very large suitcases, and then found out we were on the very top floor. The first one or two staircases were fine, but the third was treacherous. I'm honestly glad I didn't sprain an ankle. Upon entering the room, we saw that there were panes missing from the window, and the room was really chilly. The beds were lumpy and thin, and it felt like I might as well have been sitting on the ground. The t.v. didn't even turn on. And worst of all: the communal bathroom was absolutely disgusting. There was no showerhead, and to hell would I take a bath in one of the dirtiest bathrooms I'd ever seen. That did it for us. We took our bags right down again, checked out, and stayed at another hotel.

  • Liked — Good location.
  • Disliked — Disgusting bathrooms.
  • Stayed November 2006, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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manager58, Proprietor and Manager at Avalon Private Hotel, responded to this review
22 February 2008
This Hotel is under new ownership - see paragraph 3 onwards , however...........

Very strange circumstances relate to this review by persons claiming to have briefly visited in November 2006, yet they posted this very poor review in October 2007, (when the Hotel was actually closed for two months and under new ownership)

Why did they wait 11 months before writing a review - could they even remember the name of an Hotel which they say they walked into and then walked out of within the space of a few minutes almost a year earlier!

Well, most importantly, since June 2007, this Hotel has been under new family ownership headed by Nigel and Susan Warren-Thomas. We closed the Hotel last Autumn for over two months during which time we implemented a complete and exhaustive Spring Clean of every square inch of the Hotel, and carried out urgent maintenance to these lovely Georgian buildings.

Our Hotel remains for the moment a little old fashion in its amenities - reflected by our very keen tariff, but its very clean, ( we have three new chamber-maids and cleaners who are brilliant) there's plenty of hot water and fresh towels, good central heating and a friendly welcome from ourselves, and all our (new) staff and other familiy members

We still have the former Maid's "smaller than normal" staircase to the top floor but once up on the third floor, the rooms and the views are very good, AND we'll ALWAYS help with guests' luggage up the stairs.

Incidentally readers may not know that you can not rip out and replace these old stairs or any other George III period features because the Hotel is a 200 year old Grade II listed (landmark) building and is protected against unsmypathetic alterations - along with about half a million other buildings in central London - many of which are small to medium size Hotels!

We hope we will continue to provide a welcoming, quietly located and extremely central Hotel, (with larger than average rooms) to travellers for some time to come.

Nigel Warren-Thomas
22/02/2008
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Additional Information about Avalon Private Hotel

  • Avalon Private London
  • Hotel Avalon Private
Address: 46-47 Cartwright Gardens, London WC1H 9EL, England
Price range (per night):* INR5,489 - 7,169

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