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Premier Inn London County Hall – reviews, photos

County Hall | Belvedere Road, London SE1 7PB, England
Hotel amenities
Premier Inn London County Hall
Ranked #67 of 1,071 hotels in London
4.5 of 5 stars 1590 Reviews
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1,590 reviews from our community

What travellers say about this hotel
  • Family room(51)
  • Waterloo station(46)
  • Big Ben(38)
  • Friendly and helpful(34)
  • Great location(34)
  • Very clean(30)
  • Very good(30)
  • South bank(23)
  • Good value(19)
  • Would definitely stay(13)
Traveller rating
    833
    608
    110
    28
    11
Only show reviews for Family (661) | Couples (412) | Business (148)
Date Rating
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Great Hotel would recommend, but eat elsewhere at night”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Good hotel and great service from all the hotel staff.. the only issue we did encounter was the restaurant staff in the evening, they were hopeless.. sat for over an hour waiting and when it did finally come it was wrong.. put it down to something lost in the translation due to 99.9% of the restaurant staff being non UK nationals.. however the second evening we then encountered a far worse service from the restaurant staff as did many others who sat around us.. waited over 20 minutes just for a drink never mind the food.. and again the food order was wrong.
We decided to eat elsewhere the following evening after this as there seemed to be no management structure or coordination of the staff in the evening which was a real shame as the food was really good and very reasonable when it finally did arrive.. On the flip side the breakfast each day went like clockwork and the staff were helpful and attentive, perhaps swapping some of these staff over to the evening meal shift would help bring some organisation to proceedings.
Other than that however our stay was fantastic, the hotel staff were very friendly and the room was clean and very well laid out, the hotel location was ideal being right on the south bank at the London eye and a 2 minute walk from waterloo station.
We will certainly be using this hotel again in the near future and I would certainly recommend it to anyone travelling to London on a sight seeing trip..

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mark_C_11 about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Pyke, Operations Manager at Premier Inn London County Hall, responded to this review
14 February 2012
Thank you for your feedback and our five star review. I was pleased to read that you found the hotel clean and comfortable and enjoyed our central location. Thank you for your comments regarding our dinner service. Our recently appointed restaurant manager is working hard to improve this experience and is in turn making a number of new appointments that will facilitate the improvement of our dinning. You should not have to wait for these periods for your meal, and I am keen to understand when you dined with us so that I can look further into why our service did not meet your expectations. Thank you for your feedback about our breakfast team, and I will ensure that your comments are passed to our restaurant manager. So that I can further understand your experience and look into these issues, could you email me with your reservation number at OperationsManager.LondonCountyHall@Whitbread.com so I can work to restore your faith in Premier Inn County Hall. Thank you for your comments and I look forward to hearing from you.
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Brighouse, England
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Excellent hotel in central position.”
5 of 5 stars Reviewed 13 February 2012

My husband and I have just returned from a weekend break at this hotel. I booked it primarily because it was within approximately 15 minutes walk from the Adelphi theatre on the Strand where we had booked to see "One man two guvnors". We were delighted with our choice of hotel and would definitely stay there again. The room was comfortable with everything we needed - including an easy to use hairdryer which didn't involve keeping the button pressed down for the entire time! The bed was very comfortable and the room (207) very quiet . The week-end was bitterly cold and so we really appreciated the warm room with adjustable thermostat and the hot shower. We ate breakfast in the hotel restaurant on both mornings and this was excellent with a wide choice of hot and cold food including fresh fruit salad. The hotel seemed to be very busy but we didn't wait for more than two minutes to be shown to a table by one of the very pleasant and helpful staff. The bar area was also very pleasant for a quick drink before going out for the evening.
Being placed between the Waterloo and Westminster bridges, the hotel was ideally situated to be able to walk to most central areas. For example: Covent Garden was approx 20 minutes walk and the Strand only 15 minutes. Another advantage was the very well organised and supervised left-luggage room. Our train didn't leave London until 15.48 and due to this facility we were able to enjoy an extra few hours exploring the city before we left - rather than killing time staying with our luggage in the hotel. Incidentally, remember to allow enough time to travel by tube from Waterloo to Kings Cross - especially at the week-end. We only allowed an hour and just caught our train by the skin of our teeth! The only slight negative comment would be that there wasn't a great deal of wardrobe space in the room. It was fine for just a week-end break but we would have struggled a bit had we been staying for a week. All in all though we had a great time and wouldn't hesitate to use this hotel in the future.

Room Tip: We asked for a quiet room when booking and room 207 was fine. Have only stayed there on one occasion...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Pyke, Operations Manager at Premier Inn London County Hall, responded to this review
14 February 2012
Thank you for your feedback and our five star review. I am glad that we were able to assist you in seeing your chosen show and provide a base for you to explore London. Thank you for your feedback about our hair-dryer and room standard. I was also pleased to read that you were able to regulate the temperature of your room to your liking. Thank you for your comments about our breakfast quality and team, I am pleased that we delivered an excellent experience. I am glad that you used our left luggage facility to full effect and this in turn allowed you to experience London without worrying about carrying bags around. I shall pass your comments regarding hanging space to our on to our centralised product team who look at room specifications. I hope that you choose us again when selecting your next London show!
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Chichester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“came back again - worse stay than before”
2 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

stayed in this hotel towards the end of last year. stayed again with friends (their choice of hotel not mine), despite booking months in advance was given yet again a rubbish room. No sleep at all again due to the fans in the courtyard!! tried to change room, but apparently there was not another available. on check out i explained i had not had a pleasant stay due to the room allocation, Maude i think her name was - the receptionist didn't seem to care at all. not impressed for the £150 payed. will not be staying here again.

Room Tip: ask for a room not looking over the courtyard - you will not be able to sleep
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  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask d_p_1321 about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Pyke, Operations Manager at Premier Inn London County Hall, responded to this review
14 February 2012
Thank you for your feedback regarding your stay at County Hall. I apologise for the service that you received and I want to ensure that we investigate this fully. Everyone as a minimum should experience a good nights sleep at County Hall and if we haven't delivered this, I will work to ensure we correct these errors. We pride ourselves on providing staff who can assist you in all eventualities and I am sorry if our reception team did not resolve the issue you faced to your satisfaction. I will be speaking to our Reception Manager about this incident, but to help me gain a better understanding of your stay and to ensure that I can work to restore your faith in our brand, could you email me at OperationsManager.LondonCountyHall@Whitbread.com with your reservation number and I will look into your reservation. Thank you for your time.
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midlands
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“very central place to stay”
4 of 5 stars Reviewed 12 February 2012

It was a good place to stay for the river and very close to the London Eye and The aquarium.
It is just across the river from the parliament buildings.
Very comfortable and the same as most budget hotels. We ate in the restaurant and the food was good but they kept forgetting us and the waiters keep their heads down so you are unable to catch their eye.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dodge011 about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Pyke, Operations Manager at Premier Inn London County Hall, responded to this review
14 February 2012
Thank you for your feedback. I am delighted that our location gave you easy access to London and all it has to offer. Thank you for the feedback about our restaurant, we are working hard to improve your experience and our restaurant manager embarking on a program of recruitment and development of staff to ensure we meet your dinner expectations. I will pass this feedback on to her to ensure she gains a full picture of our restaurant operation. I hope to see you back again in the future.
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Frome
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean friendly hotel in excellent location”
5 of 5 stars Reviewed 12 February 2012

My wife, 6 year old son and I had a weekend break in London staying at the premier inn @ county hall. We were really impressed with this hotel and terms of value (for London anyway) the location (literally next to the London eye) the food (unlimited breakfast) and friendliness of the staff (from the people who checked us in and stored our luggage to the bar and restaurant staff to those who cleaned the room)

I stay away weekly on business in expensive hotels but this experience has changed my opinion of premier inns so next time we go away on a family trips the premier inn will be the first port of call.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed Pyke, Operations Manager at Premier Inn London County Hall, responded to this review
14 February 2012
Thank you for your feedback and our five star review. It was great to read that you found our location to be suitable for your needs. We are always aiming to deliver excellent value for money so I am glad that our staff across all departments, breakfast and rooms lived up to your expectations. I am glad that you are considering us as your leisure option when staying on breaks within the UK. I hope to be able to welcome you back to County Hall in the future.
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Additional Information about Premier Inn London County Hall

  • Premier Inn County Hall
  • County Hall London
  • Premier Travel Inn
Address: County Hall | Belvedere Road, London SE1 7PB, England
Price range (per night):* INR9,074 - 16,243

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