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Hilton London Paddington – reviews, photos

4.0 of 5
146 Praed St, London W2 1EE, England
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Hilton London Paddington
Ranked #259 of 1,071 hotels in London
4.0 of 5 stars 904 Reviews
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904 reviews from our community

What travellers say about this hotel
  • Heathrow Express(53)
  • Executive Lounge(27)
  • Train station(20)
  • Hyde park(10)
  • Very good(10)
  • Rooms are clean(9)
  • Flat screen TV(5)
  • Junior suite(4)
  • Would definitely stay(4)
  • Air conditioning(3)
Traveller rating
    278
    400
    135
    59
    32
Only show reviews for Family (89) | Couples (259) | Business (246)
Date Rating
Seattle, Washington
Top Contributor
83 reviews 83 reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Nice hotel, super location, but serious heating problems”
3 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

This has got to be the hands-down best located hotel near Paddington Station. So, if you have business to conduct with the Heathrow Express, this is the place to stay. All the other options nearby will require a bit of a treck, which if you have luggage is not a trivial pursuit.
The lobby is elegant and I must give special kudos to the bellhop who stored my luggage and generally made me feel most welcome. I did tip him, which is not necessarily the expected thing in the UK, so that may have had something to do with the exubertantly friendly service.
The breakfast was nicely presented with lots of options, but the croissant I took was definitely a day old.
The room was nicely furnished and I had a view over the train station, but from the 6th floor there wasn't much disturbance. The serious problem with the room was the heating, or lack thereof. The temperature in London was minus 4 or 5 centigrade so heating was called for. Alas, there were 2 options: a) no heating, b) heating with noise and lots of "old dust". I opted for a) and slept in my sweater. But, surely, one could expect to be able to heat a room in a 4-star hotel.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask freqtrav17 about Hilton London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaelmhwll, General Manager at Hilton London Paddington, responded to this review
13 February 2012
Dear freqtrav17

Thank you for both staying with us and for taking the time to review our hotel. I am pleased to learn that you enjoyed the hotel and found it so convenient and that the concierge looked after you so well, although I will be having a word with our Chef regarding the croissant. Please accept my apologies for the problem with the heating in the room: I should be most grateful if you could send me a short note with a little more information so that I ca follow this up in more detail and reply to you directly.

I look forward to the opportunity of welcoming you back.

with kind regards

Mike Williamson
General Manager
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Milano
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“London relaxing weekend”
4 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

I spent 3 nights in this hotel with my husband during the end of January. I have to say that it was a perfect solution. A very good room with a king size bed with lovely down blankets, a confortable bathroom with nice shower, very clean and with the right temperature (in the hotels it is often too hot and I suffer it during the night). Staff is very collaborative and polite. The hotel location is perfect. If you arrive from Heathrow Airport using the Heathrow Express train, the Paddington station is just close to the hotel so that you can cut taxi/metro costs.
In front of the hotel is the Paddington metro station. Just 3 minutes walk and you are in Hyde Park. The hotel breakfast is highly recommended, rich and variate. It is not a budget hotel but for the London standard it has a very good price/performance.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Truedreamer about Hilton London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaelmhwll, General Manager at Hilton London Paddington, responded to this review
13 February 2012
Dear Truedreamer

Thank you for staying with us recently and for reviewing our hotel on Trip Advisor. I am very pleased that you had such an enjoyable weekend with us and that besides the location you appreciated the comfort and ventilation in the room.

We look forward to welcoming you back for another relaxing weekend hopefully in the near future.

with kind regards

Mike Williamson
General Manager
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Bratislava, Slovakia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“It`s quite good!”
4 of 5 stars Reviewed 11 February 2012

You can`t ask for a better location... nice hotel, friendly staff, good rooms. Spent only a couple of days.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Evelina Z about Hilton London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaelmhwll, General Manager at Hilton London Paddington, responded to this review
13 February 2012
Dear Evelina Z

Thank you for staying wit us for a couple of days and your review of us on Trip Advisor. I am happy to learn that you enjoyed your stay with us as well as our location. We look forward to welcoming you back hopefully soon.

with kind regards

Mike Williamson
General Manager
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North West England
Senior Contributor
39 reviews 39 reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
“How much?”
2 of 5 stars Reviewed 10 February 2012

Don't get me wrong, some aspects of this hotel are very good. The location is fantastic, with an entrance into the lobby straight from Paddington station - no need to walk in the rain with your luggage. The reception staff were attentive, although a little slow, with a ten minute queue at both check-in and departure. The executive lounge was a welcome treat, and affords great views out over the hustle and bustle of the station concourse. The hotel does keep some mementoes of its GWR (Great Western Railway) heritage (the mural on the stairs and the art deco theme), so it is not an entirely soulless/standardised establishment. The room was of a good size (for London), and in a fairly quiet part of the hotel on the top (6th) floor. It was good to see that the windows opened and the room was cleaned to an acceptable standard. I stayed in a deluxe room and it had a decent sized desk (with desk lamp). I did a few hours' work one evening without feeling cramped. Included in the room were complementary bottles of water, good tea and coffee-making facilities (including a cafetiere), bathrobe, slippers and complimentary copy of the I newspaper in the morning. The bathroom was also a decent size, although the water temperature did seem to have a mind of its own!

However, despite all this the Hilton Paddington was not value for money. The room was cold, and no amount of fiddling with the control panel changed that. I managed to get wi-fi included in the cost, but none of my devices would connect with the login details provided by reception. The bed, whilst a good size, was not particularly comfortable. The mini bar in the room is ridiculously expensive, and works through electronic sensors, which means that if you move anything in the fridge then you are charged for it - a shame as you then can't store any of your own drinks in there.

The breakfast was average. The area around the hotel will provide you with a vast array of food outlets that are much better value for money - it's good to have so much choice in the station itself and on Praed street - from M&S food and Sainsbury's, through the fast food of Subway and Burger King, to nice little Italian and Thai restaurants all on the door step. That said, as a woman travelling alone I didn't feel entirely safe in the Praed street environment after dark. All of the above would have been minor niggles, but for the price they're charging (even by London standards). I expected, and I know I can get, so much more. Stay here if you really have to get that early-morning flight from Heathrow and the company are paying, or you find a good offer (I'd say less than200GBP per night Deluxe/B&B would be value for money for this hotel), but otherwise choose somewhere else to stay.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask trainsandpiers about Hilton London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaelmhwll, General Manager at Hilton London Paddington, responded to this review
13 February 2012
Dear Trainsandpiers

Thank you for both staying with us and also for your constructive and informative comments about the hotel ad your stay with us.

I am pleased that overall that you considered that the facilities of the hotel were good. However I a sorry to hear that you had problems with the heating and WiFi, if you have a minute spare please could you sed me a short note (to Mike.williamson@Hilton.com) so that I can check and follow this up in more detail especially as we have just installed WiFi with the help of BT throughout the bedrooms at some considerable expense. I understand your point regarding the mini-bars and their prices, the system is linked to the front office to ensure that items are billed to bedrooms as this is more efficient and because sadly in the past more than a few guests consume drinks and then leave early without paying for the items; the prices are a reflection of the high costs of operating a mini bar service in the bedrooms.

Thank you for your comment about breakfast. There are indeed a host of food outlets nearby if you wish to step outside the confines of the hotel. Other than the price may I ask what you would suggest that is to your preference and hence would improve the content of breakfast ?

Thank you also for your comments about the price. This does vary depending on the level of accommodation preferred, the days of the week or time of the year and hence the level of demand for accommodation, and lastly when you might book. I understand your point but would add that by comparing prices with our competition on a daily basis that I consider that our prices are competitive and offer good value in comparison; in general the earlier one books the lower the price and Hilton.com does offer our "Best Rate Guarentee".

Once again than you for taking the time to write, I do hope that we can see back a the Hilton London Paddington and if I can be of any more help please do write to me directly.

with kind regards

Mike Williamson
General Manager
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New York City, New York
Senior Contributor
43 reviews 43 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“On the Spot!”
5 of 5 stars Reviewed 9 February 2012

This place is just fabulously located. The back door exits into Paddington station - which is not only a nerve center for the London Underground and British Rail (including Heathrow connections), but also a mini-mall with stores, restaurants and coffee shops. I really can't think of a more conveniently located hotel. Apart from the location and conveniences, the rooms are comfortable and the staff is absolutely fabulous. I had a great experience during Check-in with Cosmina. She was very helpful and knowledgeable.
One negative is that the complimentary WiFi in the Lobby does not extend well to the lounge area. Another is the cost - but that comes with the territory (read: London's not Cheap!).
In all, you really can't go wrong with this place. And once again - Top marks for the staff!

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton London Paddington

  • Hilton International London
  • Hilton London
  • London Hilton
  • Hilton Paddington
Address: 146 Praed St, London W2 1EE, England
Price range (per night):* INR12,154 - 41,615

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