Am spoiled for hotel stays after just one night at The Cranley this past December. Check-in was oh-so gracious and personal at the writing desk in the middle of a drawing room. Even though we arrived past the hour for complimentary bubbly, the staff was only too happy to send a couple of glasses with chips up to our room.

The room was a good size and when I asked about the loud TV playing in the room next door, the front desk attendant was quick to call and ask them if they wouldn't mind lowering the volume a bit. This hotel clearly cares about the experience of their guests and the sitting room is warm, gracious and welcoming. Exactly the kind of boutique hotel experience I've been looking for and the cost was reasonable by London standards. An excellent choice in location if you'll be taking in the museums and even if not, I still wouldn't stay anywhere else. Very much looking forward to our next stay.

We were a little early for our check in however, this hotel welcomed us with tea and biscuits while we waited for our room to be ready. Our bags were already waiting for us when they announced our room was ready. There were several wonderful restaurants, on Gloucester Road, walking distance from our hotel. You could also walk to the "tube" (subway) just down from the restaurants and ride the Picadilly Line to Picadilly Circus, Harrods or into London itself. If you need a cab, the hotel can arrange one for you, or just grab one yourself, as there are plenty. Other than the prompt tea and biscuits every morning in our room, the breakfast was not always on time (or that much). As close as the restaurants were, we walked to one each morning, that wasn't a problem. Expect to walk alot when in London, so bring comfortable shoes. You are fairly close to everything from this hotel, theaters, the convention center, museums, art galleries, shopping, restaurants and of course the must see landmarks that make London a distinctive destination. We spent 7 nights and 8 days combinding 3 days of business with 5 days of sightseeing. Loved it...would return.

This small hotel is friendly and welcoming. The rooms are excellent. I appreciated the free champagne and canapes at 7 p.m. and the helpful staff. I have stayed here twice and would return again.

it is very homely cosy antique decor but luxury as in a big hotel friendly staff
just the breakfast is very minimum for the price of it if that was better i gave a 5 star