We stayed in an executive room which was spacious for being London and in general correct.
The only big and incomprehensive mistake was the heating system. Considering it is a cold place in the winter is completely unacceptable to have a heating a/c which doesn't heat at all, because it is more useful for the summer as a cooler. Mainly because it is intalled high on the ceiling and hot air tends to go up, so the room never got hot enough during the night, as it was also noisy, so we had to turn it off. This was more of a major problem as we were carrying a baby with us and they couldn't even provide us with a proper blanket for these cold conditions.
Another very bad thing was the bed. I think it is one of the most uncomfortable bed we have ever slept. It was a twin bed with a weird hard block in the middle and a lot of hard things in the matress. Considering it a 4* and executive room, I would have expected something at least normal.
The service was excellent and everyone very kind.
The hotel is well located, near to a lot of places to eat.
There is a pub downstairs that can be a bit noisy, but only until they close, which is fine.
I wouldn't stay again and I wouldn't recommend it, unless you accept all these inconvenients. Good service is not everything.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
We were very sorry to read your comments and assure you that guest satisfaction is a priority for us. It is highly disappointing to read anything less than achieving excellence. We have since completed works on replacing our entire air-conditioning system and I believe the room which you occupied was one of our more recent completions. Our new system is regularly commended, highlighting effective heating and cooling in all of our rooms along with its ease of operating. It is also disappointing to read that you found the bed uncomfortable as we continually receive praise and positive feedback from our guests whereupon, we are quite accustomed to their request for details of our mattress supplier and I am sorry to read otherwise. Thank you for your kind comments regarding our service and location, I hope that you will reconsider your decision to visit us again in which event I would welcome you to contact me direct where I will personally look after your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
