We stayed on 11th Feb 2012 for 1 night only.. When we pulled up outside, all for of us were happy. we had pre paid £145 for 1 night including breakfast. we were given a room on the 4th floor, when we walked in, we thought small, but alright. Then our children sat on the sofa bed & felt the springs! We called downstairs to ask if we could move rooms, the man we spoke to was lovely & upgraded us to a suite... 202. The suite was so much bigger. The sofa beds still hard & springs still there, we didnt think there was any point now in complaining.
We then enjoyed London- & came back several hours later. As we were on the 2nd floor all we could hear was the street noise, really badly. We ordered a movie, as we couldnt sleep, only to be told that the volume couldnt go up on the movies bought??? so we couldnt even hear it!
The noise outside didnt stop till well after 3am! & it was 5am that i heard the last people!
Then at 7am the work men start!!! I did complain we went went down for breakfast & all the girl said was, OK! Then spoke with the duty manager & he said, Sorry.
The hotel is a 3.5 star. Clean & ok for a night stay if you dont mind not sleeping! I am sure the other side of the hotel would be better away from the noise..
on a good note, its location is great, right next to the tube & the river & of course the Tower Of London.... & breakfast was good.
- Novotel London Hotel Bridge
- Novotel London
- London Novotel
- Novotel Tower Bridge
