I won a competition to stay here (could never have afforded it otherwise) and had an amazing time!Our car doors were opened for us on arrival and we were made to feel welcome and important. The foyer was huge yet still inviting but you really could get lost in the place. We stayed in a huge apartment type room with its own bathroom. The decor, especially the drapes were very regal with a modern twist. Staff when approached were helpful and professional.
We attended a function at the hotel in the evening and this was just exquisite with delicious food, entertainment and decor.
Breakfast was on an upstairs floor that you needed to obtain a passcard to gain entry to. This was in a small suite and taken in relaxing armchairs and coffee tables and was help yourself. I actually found the food running out wasnt readily filled up in this part of the hotel and the 2 young members of staff didnt seem to have a huge amount of customer service skills between them. Breakfast was the only part of this hotel that let it down.
A little foreword for you also -dont eat anything out of the room fridge - prices start at £3.50 for a Dairy Milk!
We were warmly thanked as we checked out.
A lovley stay.

As you might expect from the location, this was never going to be the cheapest stay in London.

However, a very friendly place, helpful staff and great atmosphere.

Best bit was the very well stocked fitness suite. Awesome and totally clean and tidy.

Room was lovely but had no tea or coffee making facilities which I think is ridiculous for a 5* hotel. When we rang down and asked for tea for one it came with a £12 price tag!
In a nutshell it's a nice hotel in a good location but i have stayed in Thistle hotels which are as good!

I stayed three nights at the JW in January. I stayed with my brother-in-law so I requested two twin beds. We were placed in a handicapped accessible room on the second floor. It had twin beds and an extra large bathroom. However, the shower was extremely uncomfortable. It consisted of an overhead faucet surrounded by a curtain (no glass or tub); the gap between the faucet and the curtain was too small so the curtain would cling to your body. I survived, but if I had been traveling with my wife, we would have had to switch rooms. Other than this inconvenience, the hotel was nice but not overly luxurious. My Marriott Gold status gave me access to the Concierge Lounge. We visited it each morning for breakfast. It had a good selection of breakfast items, and the Lounge was well staffed—a definite advantage to staying at this hotel if you have the status. I liked the general location of the hotel, but if I was going again, I would stay at the Marriott Marble Arch. It is a five minute walk up Park Lane from the JW, and is adjacent to the Tube stop. This would have been more convenient. Overall, I would rate my stay as satisfactory considering the class of hotel.