Although the location is good, that is the only good thing we could say about this place. The first room we were placed in had bed bugs. When we informed the hotel we were moved to another room, only to wake in the ngiht to find it infested as well - bed bugs all over our pillow and through our luggage. Despite obvious bites all over my partner and the knowledge that we had to wash absolutely everything as a result, management still tried to charge us 50%, although it is noted that after we pointed out the aforementioned there was no charge. There were floaters in the milk at breakfast, and many of the fixtures in the room were broken. I would never stay here again.

Credit card fraud took place at the Hotel Earls Court. I'm from South Africa, and booked a room 8 weeks ago over the internet for 1 night, but opted to pay cash on my arrival. The credit card was just given as security incase I don't pitch up. Yesterday money was taken from my credit card for a European Flight on Olympic Airline (which is a European airline, bearing in mind I'm back in my home country South Africa for the Worldcup!).
I don't use my credit card often, so I could easily backtrack, as I've only used the card details at the hotel, as I've taken cash with and never used my card (infact, I left it at home in South Africa)

I've called the airline, but they could not give me any info as the person did not book directly with them, but over the internet with my card details. I've called the manager of the Hotel, and he told me to send an email with my complaint. I did not hear from him a day later, so I called again today, and he said he can't do anything about it FULLSTOP

Stay away from these criminals - I was not even put at ease, or tried to being helped. I know I did not use my card for anything else, and my bank statement also showed very little movement, and seeing it's a European airline, it is quite obvious to me.

Hope you are all safe from criminals like this !

much love,
Sufaery

I arrived at the earls court hotel at 1300hrs on the 18th of feb to meet our fellow friends in tears in the hallway at the state of the room they had stayed in the night before.

While the receptionast was very polite and showed us our room as well as our friends room from the night before its was only then we realised how bad the situation was in relation to the hotel we were staying in.
As i walked into the room beside the receptionist desk i was met at the door my a huge rat which shuffled passed my feet and ran out on to the street.

My girlfriend and i were horrifed at the stench of the room and not only this but the massive gaps in the walls as you will see from the pictures i will post caused by the infestation of rats in the hotel.There were droppings all over the carpet their were in fact maybe 3 or 4 more rats in the room where at this stage my girlfriend nearly got sick with fear.

My friends were in the hallway still seething from knowing they had slept in a room which was not suitable no matter what the price for human beings!

I spoke with the receptionist and he made a phone call to the other hotel which was full up and could not take us in for the night as their was no possible way we were going to stay in the hotel with the infestation of rats!

I in turn asked him to cancel our reservation as at this stage my friends in the hall way were physically sick and my partner near to tears.

I did not asked for my booking fee back i just asked for a place to stay which the hotel could not provide and it was at his stage that things turned nasty as the hotel manager came down and told me that if i canceled staying i would have to pay for the room for the night, even though they could not find us another room in another of their hotels, i was still 'expected' to stay in this room that was infested with rats!

While i knew it was good value for money no human being in this day and age should have to pay to stay with rats.
Remember it was at 1 o clock in the day when i arrived and at this stage i was just of the plane and tired i just wanted to settle down but being told their was no other room and i would have to pay for the room i was not going to stay in apart from givin near 12 hours notice.At this stage it was not even the money it was the principle!
How were we expected to stay in a room full of rats and rats droppings and then to be told we would have to pay even though it was one o clock in the day was beyond reasoning!
They would of had all day to hire out that room to some other poor unfortunate soul.

I will be returning to london very soon as i had a wonderful time but i will not let this matter lie down.
I agree you pay for what you get but you dont have to pay to stay with rats you can gladly lie outside bins any where for free and they will hang around.
What i want is for people to know how bad this place was and from other stories in the area this was not the first time this has happened in this hotel!

Since noone has asked even to see if i got somewhere safe to stay for the night i will present a full report to the health and safety board of accommodations and show them the pictures of the appalling state of earls court hotel.

Not only did i NOT get a refund or another place to stay but what i experienced from the manager of the premises was pure foul mouthed abuse!

I've never done a bad review but here goes. Firstly this is not a hotel, its a B & B. I stayed here because there was not another room to be had ,when I had to stay in London at short notice. London was booked up!. I'm afraid it had nothing going for it. The odd smell is there when you go in: the room was basic, which was to be expected but the shower was dirty with huge muddy foot mark and black hairs and the (only) towel threadbare. The bed was lumpy and the carpet ..well.. The place was noisy - traffic going past all night and I didn't sleep a wink. I had no choice but to stay, as it was so late at night but I could not wait to leave. Really try everywhere else before here (I did!)