It is the second time in a few weeks that I check in at the Citadines Kensington on Gloucester Road.. he facilities, the "studios" as they say are good, but the service deserves a Zero (or less). It seems they are incapable to check one guest in in less than 15 minutes, even with no one else in sight, and they obviously do not know the meaning of words like "welcome", "smile", "courteous".
This time, it took about 10 minutes to find the keys of the room and then someone had to come to the room to work on the door lock.. all what you want when you arrive from far away and just want to have a shower.
Then you discover that room preparation has not been checked, no amenity, bedsheet with holes in it.
Now, I'm stuck because they charge you at check-in for the whole stay.

Stayed at the Citadines Prestige between Xmas and New Year 2011. This is our third stay but our first with two young children. Contrary to some reviews I have read, our experience with the apartments and the staff in South Kensington were superb. Our stay was four weeks into a six week European tour and I can only say that the size, cleanliness and fixtures and fittings in our room were exemplary by European standards. Obviously the greatest attraction to the apartments is their location with the tube, museums and amazing shopping within walking distance. Would highly recommend this property.

We stayed a whole week at this location in a v.nice duplex room. Its very well done up and all the equipment in the kitchen was good quality with a manual explaining everything. The cleaners turned up everyday, the rooms were always clean. The only problem I had was the truly poor mattress quality. My side of the bed had me sinking a full 3-4 inches below my husband's side and they couldn't help me with another mattress but did provide me with set of quilts on which ended up sleeping. I do have a back problem so this whole thing was hugely inconvenient.
Otherwise of course its in a fantastic location and there's some nice dining options a short walk away plus two nice sized supermarkets where you can pick up stuff if you don't feel like a meal outside. The staff was pretty helpful, though during my stay I noticed at least 2 sets of people checking out having arguments with the staff at the reception desk. I can't conclude anything from that really as we had no problems at all.
Would I stay there again, maybe, for a few days if I book very much ahead because it is very expensive in season and with the whole thing around the mattress there was a negative experience for me.

We stayed 1 night in a one bed apartment. 2 adults and 2 chuldren. Hotel is centrally located close to tube and lots of local restuarants, bars and shops. Apartment was perfect for us, compact kitchen, lounge area with sofa bed, tv, table etc and then small bathroom with bedroom upstairs. Very quiet, Clean and nicely presented. Will definitely consider using again.