I stayed here in November 2011 and I was satisfied with my stay. Its hard to find a good, sensibly priced hotel in London. The decor was nothing to brag about and the buildings old age is very obvious. The amenities were all there though (bed, TV, private bathroom with shower, etc) and as a busy tourist using the room as a crash pad I found the accommodation to be comfortable. The staff was incredibly helpful and nice. I found that they had native english speakers working during the day and non native english speakers at night. There are two tube stops less than a 5 minute walk away too (Baywater and Queensway)! If you are not looking for a lavish pampering experience, this is not your hotel. But if you are a tourist looking for somewhere to recharge your batteries after a long day in one of the worlds most amazing cities, then this is a great option.

When you only pay £32pp for a room in central London you don't expect much. But I was pleasantly surprised with this hotel. Ok, the rooms were old, esp the bathroom definitely in need of refurbishment. The shower was either extremely hot or ice cold and no water pressure, but the bathroom was clean. The room was small and the interior nothing special. But the service and all the staff were extremely friendly whether at reception or in the restaurant. The continental breakfast was included in the price. You get a choice you have to fill in on a form and everything extra has to be paid. But what you get is of excellent standard. Fresh fruit salad, Kellogs Cereals in a pack (none of this cheap open stuff you often get in cheap hotels), good quality teas and coffees. You also get a free newspaper. And best of all it is in a very quiet area only about 10min walk from either Bayswater or Notting Hill Tube Station.

I booked this hotel over the phone, firstly being an english speaking country this hotel has minimul people who can speak english properly, I spoke to a Sarah she claims her name is!!! Who for one could not speak english properly and found it very hard to understand anthing that was said by her, i was on the phone for a minimum for 40 minutes trying to book a room before i left for my travels from austrailia. THIS WAS NOT A CHEAP PHONE CALL, the longest i have ever spoke to someone regarding booking a room. I booked an executive room for arounf £180.00 per night, as this was the "cheapest rate" they could offer me over christmas!!!!!!!!
When i arrived at the hotel i thought it was a hostel!!! the pictures on the website are very misleading!!!
The girls on reception were very scruffly dressed am sure most of 3* hotels have a dress code of smart office wear not jeans and shirts with caridgans not very proffessional, however i was checked in by a girl called selay who was very friendly and welcoming big change from the previous experince on the phone i had, it was a shame she could pay full attention as she had to help her collegue who was checking in another couple, as they could not understand what she was saying to them!!!
After checking in i got in to the smallest and slowest lift to the 4th floor, i was expecting a very nice room being an executive room and paying the rates i was,
THE ROOM WAS THE MOST ROOM DOWN ROOM old funiture with the sink the bedroom it was worse than a hostel...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The next morning i went down for breakfast after the worst night sleep ever, I was greeted very well and served by a very nice gentleman (indian i think looks around 30s) I was given my full english breakfast wich i enjoyed the gentleman spoke to me asking about our stay etc, and he knew i was not happy, and told me he would try his hardest to make it better and offered if i wanted to change room, he made the transition for my room move without any fuss which was brilliant and would like to thank his for all the help during my stay!!!
The second room i went too was alot better but the creakly floor boards still didnt help me or my partner sleep .

The only good thing about this hotel is the location as it is close to everything and easy to get back to.

I would never stay here again, not at that price there are alot nicer hotels in the area
TRY AND BOOK ANOTHER HOTEL IN THE AREA!!!

This hotel is in a good area and in easy walking distance to Bayswater station. The really small room was simply awful - down a flight of (dirty) carpeted stairs, broken window, handbasin awkwardly placed in room, written instructions not to leave food unsealed! Dreadful smell (dead rat?) in passage and lift area. Staff were helpful but not friendly and access to the internet is expensive. Avoid laundry down the road or make sure they rinse clothes well! Found Pret a Manger in the main street for breakfast - free wifi, wonderful hot porridge and honey: see [--]