This the first time I write a review for anything but I just had to share how charming and cozy the hotel was and decent bargain. It's located in a cute lil' area surrounded by nice homes and trees. I felt safe and secure and once I entered the hotel we met the sweet receptionist. I travelled with my husband and 2 year old boy. They accommodated us in a large room with a double bed, twin bed and play pen! It had a large clean bathroom with a standup shower which had amazing water pressure! very quiet and walking distance from the train station, like a 3-5 minute walk. Lots of places to eat and shop, bustling with lots of people of all kinds. Our second day we were greeted by an equally sweet receptionist that gave us advise on what to watch out for on the streets. It was very easy for us to get to the hotel from the airport by tube. Overall we had a beautiful time during out 2 night stay and both my child and hubby were very comfy and happy too. Please note, there was no microwave in the room.

It was a great place to stay. It's in a super convenient area, close to shops and cafes, as well as the Underground stations. The beds were comfortable, and though the floors were a bit squeeky (and the walls a bit thin), the building has great character and charm! We loved it!

The Good
- Clean
- Employee(s) only saw one
- affordable

The "not so good"
- doesnt live up to its promises on the website
- very small rooms
- shower cabin in the room - not in the bathroom

Kensington Gardens Hotel is a small, very traditional hotel in London. There are no lifts, so be prepared to carry your luggage. The rooms are clean but very small, with no cable tv or A/C, so be prepared in the summer. The employees are very nice and helpful. Next time I'd probably stay at the sister hotel, Best Western Phoenix which offers more American amenities.