The Lancaster London is our favourite hotel for service, quality, location and availability. We have been using the hotel for at least 10years as a family place to stay overnight in London and on business. We have also booked a series of very successful large sales and business conferences requiring in excess of 200 rooms for a week. All is handled very efficiently by the hotel and staff, nothing is too much trouble. The hotel has recently been updated and refurbished and is looking good in the public areas although some of the rooms are just showing signs of needing some TLC too. The restaurants are great, the Express menu in the island restaurant served our meal within an hour in time for the 6 of us to go to a show at the Royal Albert Hall, just across Hyde Park from the hotel.The view acreoss the Park, or the City, is fantastic at any time of the year and especially the winter in the morning sun and mist. the views from the Nipa and Island restaurants provide an excellent backdrop for any meal. If you are travelling into London, theatre or shopping etc, I would not use their courtesy cars unless you have a party of 5 or more. Taxis are very readily available in the road at the entrance to the hotel and are ok for price although for a bit more inconveience but less cost the tube network is right under the hotel and no you cannot hear it, even at night! I cannot wait to have another excuse to stay and sample their excellent breakfast buffet, for £15.50 each it kept us all going for the whole day. Our two young twenty year olds (and me) visited the buffet at least 4 or 5 times for repeat breakfasts!! I couldn't move; back to the gym Monday! I can honestly say I/we would recommend the hotel to anyone who asked with a 10/10 rating.

We had a faultless nights stay whilst attending the International Dancing Teachers Ball last week. A pleasant cocktail in the bar followed by great catering at the vent itself. The view from our room over London was wonderful and the staff couldn't have been more friendly and helpful. Altogether a heartening experience

Trying to find a good value for money hotel in London seems to be nearly impossible but I have to say Lancaster pretty much fits the bill. Hotel is conveniently located next to Lancaster tube or 5 mins walk from Paddington station . I have stayed here twice. The service during both stays was impeccable. First time I stayed in a Deluxe room. Room was spacious in London standards, had a stunning city & park view and sparkling bathroom appeared to be recently renovated.
The second stay was in a Superior room . View from the room was again amazing but the room was significantly smaller and desperately needed some work done. Safe deposit box was not working and toilet did not flush properly. In addition, it was supposed to be a non- smoking room but a previous guest had ingeniously placed a shower cap on top of the fire detector so he can smoke. This left me wondering about the fire safety of the building as no one had noticed the cap in the ceiling until I asked it to be removed .
Despite these mixed reviews I would definitely stay in Lancaster again, as I have tested a few alternative hotels in London and have always ended up feeling disappointed and ripped off.

Although we got a great deal for the hotel, were impressed by the high standards of staff and welcome as well as the fabulous breakfast, we were slightly disappointed by our room. The walls are very thin and as such our next door neighbour held telephone conference calls each night obviously with those on different time zones, this meant that I got little sleep on both the nights of our visit, this has tainted the experience of staying in the hotel, however I would still go back due to the excellent location and overall experience.