I did stay in this hotel first time in Jan 2012. Was a bit hard to find but very much in the centre of London. I have to use the Jubilee line to get to work in the morning and enjoyed the five min walk down to Bond Street station.
The first thing I noticed was the outstanding welcome at the reception, very friendly and warm. After many stays in different hotels in London this was the best welcome. Also asked for a quite room and got an upgrade to a double bed room. Room itself is ok, not the best you can expect but good for inner London standards. Also air conditioning did work as expected. Bathroom was small but clean and with everything you expect.
The breakfast area is very cozy and nice. Really enjoyed having breakfast there and service was as well outstanding. Felt a bit like in a really small hotel and staff did recognize you already at day2.
Also had some beers there with colleagues in the evening. Only downside is a very small collection. Beer was still ok and food was good.
Will definitely return as check out was also very quick and smooth.
Overall this hotel would be my first choice when coming to London.
Did not check room service or workout area.
Room Tip: I always ask for a quite room. Did not experience any problem due to noise at all at this hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Guest,
Thank you for your fantastic review and recognition on the Trip Advisor forum. I am very delighted to hear that our hotel location was convenient for your business/work trip to London. My team and I are absolutely grateful that we made you feel special, recognised and welcomed during your stay with us, we are very happy to hear that our warm welcome was the best welcome among all the other hotels you have stayed at before in London.
I am very glad that you were happy with the room you stayed in, the cleanness of the room & bathroom, air-conditioning facility, breakfast buffet & for the outstanding and smooth service you experienced, I will pass your positive feedback & recognition to the relevant departments.
I am ashamed to hear that our beer selection did not meet your expectations, rest assured that I will pass your comment to the restaurant and bar manager to take further action.
Thank you very much for staying with us & for making our hotel your first choice. If you like, you can contact me personally or anyone of my colleagues at the reception before you arrive at our hotel next time, just to make sure that you will be taken care of and make sure that you are allocated in a comfortable room that meets your needs and expectations. I look forward to welcoming you back at the Radisson Edwardian Sussex Hotel in your next visit to London.
Best Regards,
Gamal Sadaka
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
