Stayed in an apartment situated on the 2nd floor for two nights (4 adults). The apartments are situated just of fleet street and an ideal location for exploring London a short and safe walk to covent garden. The apartments are clean and tidy but a little worn in places ie flooring scuffed, bathroom in need of TLC. We really enjoyed our stay and would stay again but mainly because of the location as we do not spend that much time in our acfommodation anyway. Down side to the apartment at the moment is that there is lots of building work going on all around and you get woken up at 6.30am due to the noise also not enough hot water generated from the boiler only 1 person had the luxury of a hot shower when all four people getting ready in a morning

I was quite nervous after reading some bad reviews but I have to say the apartment we were allocated was really nice. It was large, bright, clean and had everything we needed for our stay.
We stayed on the 2nd floor in a two bedroom apartment. One room was ensuite and there was also a good sized bathroom with bath. The bedrooms had plenty of wardrobe space too. In the living room one of the settees was in fact a pull out double bed, so really good if you have guests. The kitchen was great, and a 5 minute walk away is a 24hr tesco - even on Sundays! The apartment was located on a small cobbled street in the law area. It was just a 2 minute walk to all the barristers inns and gardens. Really nice. The building next to it is currently being renovated but we stayed friday until monday so didnt get any disturbance. The flat we stayed in was great and I would definately stay again.

Booking easy on the web but self check in needs codes, they only send against docs and credit card copy by fax. I booked on saturday. They are unreacheble evening/night and in weekends. I arrived tuesday. Monday was holiday in London, so no way. Left a message in the voice mail for getting the codes by sms, arriving late afternoon but no result. Luckily landed early, still in time to call by phone and get the codes. Keys are in a safe, the door could not open: I managed eventually, a pin was worn and did not work properly. Emergency number attend courteously but they range of activity is limited. If not in real emergency and call at night you are charged 50 pounds (beware!).
First impression was "save by all means" although the structure and the apartments are not in bad conditions. It smells mould in the entrance and there are apartments on ground floor and ONE UNDERGROUND that is number 1 (BEWARE!). I would never take less than second floor (I had second floor in fact)
Living and kitchen are quite ok, but we could not get the washing machine to perform a drying program the second time. There was a curtain on the window, removed and not replaced (pity, such simple detail).
The staff for setting clotehs for drying was broken, so simple to adjust, only one screw missing but....no screw..
Bathroom has a shower, water just warm, the boiler is modern and should be set at 55-65 C but is set at below 40 (saving reasons?) . Shower should have a glass and the basin is so unreasonably near to the corner of the wall and too close to the towel dryer (good idea, little small, cant use properly). Simple redesign of the bathroom (glass- basin type size and location, more space for towels) would make of it a nice bathroom.
Bedroom is very small (acceptable at limit) and bed is HORRIBLE. The mattress absolutely need to be changed (all springs are out...) and the wooden bars underneath are short for the size of the bed so they collapse at places. Tryed to arrange but suffered all the time.
Bed sheets and towels are quality and size of poverty (was it luxury apartments right?) and it would cost nothing to give a couple more towels and decent sizes.
Internet did not work, called wednesday morning, they said they knew and it was going to take 1-2 dasy to fix (!?!?). Called again on thursday it was fixed friday afternoon (only reboot the router....why not in an hour time?).
Finally we liked the location (super) but we would definitely never return there. Unless they decide to go for the improvements.
I wrote them, see what happens....

....and it did, sort of - minus the cleanliness factor and services which were operational (phone, internet, TV). The crockery, glasses and utensils had a layer of grease/grme to them, the Master Bath sink had trouble draining, the Master Bath Loo barely flushed and even the pedal bin in the kitchen didn;t work. It was almost impossible to get a hold of someone to ask them to fix the problems we were having and even when we did, although she had a helpful attittude, nothing really changed. We were there from Monday to Saturday, and had Internet for 1 day, TV for 2 which were the most frustrating problems of all - the rest we could have lived, or made do with but the lack of Interner and TV was a real problem.