I usually refer to an average hotel when the negative points are more than the positive ones. So here goes about this one.

NEGATIVES

- At a price of €100 per night I expected a much better looking hotel and a decent sized room. Unfortunately, the hotel is nice at the ground floor where the reception and the dining areas are located but it’s a completely different story from the first floor upwards. Main point was worn off carpets that need to be completely removed (including those inside the rooms).
- At a price of €100 per night I expect the breakfast to be included and not to be charged at €13 per person extra.
- At a price of €100 per night I expect the internet access to be free and not €17 per day. The explanation that another company is handling the internet and wi-fi access on behalf of the hotel is ridiculous. There are plenty of business packages from UK internet service providers that the hotel can use without having to charge customers.
- At a price of €100 per night I expected a decent sized room and not the tiny one that I was offered.
- The hotel uses a minicab service with pre fixed fares that are not followed at all. We took a cab to St Pancras Station and was told from the hotel that the fare was £20 and the driver asked for £23. Then I asked a cab to Heathrow Airport and was told the fare would be £40 and the driver asked for £45. Not a good and honest service I am afraid.
- At this day and age a lot of people are checking in for their flights online and print their boarding passes. There was only one computer with internet access in the reception area with a credit card reader on its side (£0.30 per minute!!!!!). No printer was connected at that computer and guess what, I couldn’t print my boarding passes and had to go to a nearby internet cafe to print them out. Surely the hotel´s management can spend £40- £50 to get one. It’s not that hard is it?
- They even charged us for keeping our 2 luggage for 4-5 hours. Another not guest friendly attitude.
- Most of Central London hotels use gas heating for their rooms. This one unfortunately uses hot air conditioning which made things unbearable in our tiny room. This is not even cost effective for the hotel, is it??
- The 2 lifts are the slowest I ve ever been and one of them was out of service during our 4 day stay. So, I had to use the stairs to the third floor.

POSITIVE THINGS

- Staff are friendly, polite and helpful.
- Breakfast is delicious.
- Plenty of TV channels available.
- Close to Central London and 5 minutes walk to Lancaster Gate tube station.

Having been a regular guest at this hotel under its previous ownership,for over ten years booking for myself and staff in exess of £40k of revenue. I decided to see how things had progressed under the new owners. Upon returning to my room late in the evening the bedroom lights were not working, I tried to ring reception but there was no response. Reporting the fault first thing in the morning I was promised somebody would be" on to it" after an hour i gave up and showered and shaved in the dark wearing a petzl head torch. I made a complaint on booking out which was met with indifference and a promise somebody would get back to me, still waiting...
Not Four star - Not safe - Not impressed.

My business partner and myself decided to stay at the Lancaster Gate as it was affordable and in a decent location to travel around london. On arrival the staff were friendly and checked us in, however on going in to the room, there was an odd smell. I contacted the staff and they were very apologetic and provided a different room straight away. Some rooms are a bit dated, but overall the stay was nice, location good, breakfast buffet very good. Wifi is extra and you will have to pay £6 for one hour or the 24hr rate.

Stayed here twice in 2011, each time managed to park on street opposite as I had been working late.
Had room service meal which was fine.
Did not sample breakfast as I had to be at work before service began.
Rooms were very small on each visit ... bathrooms also very small......in fact I have never had a smaller room.

Food was fine, place was clean enough, location is OK too.
Would stay elsewhere given a choice, but the price means my employers like the place at least :-)