“Gorgeous refurb, lovely staff, beautiful room, great location. Couldn't ask for more!”
My partner and I stayed at the Crowne Plaza on Saturday 14th July 2012. We booked through laterooms.com and got the 'Secret Hotel' deal for about £85. We were thrilled when we received confirmation that the hotel was indeed the Crowne Plaza, and together with the location (just across the road from the Tube station and shops in gorgeous Kensington) and the price it was all just so perfect. We checked in at about 4pm as we needed to be out again to meet friends at 5. The lobby is glamourous, smart, luxurious and warm. The two staff at the desk were genuinely lovely. The lady (I didn't catch her name, but she was there again in the morning too) was one of the sweetest people we'd ever experienced behind a hotel desk. She was warm, genuine, friendly and welcoming. To our delight we were offered a complimentary room upgrade and asked to wait at the bar for about 30 mins while the room was prepared. This was a choice, as we could have chosen the original room straight away had we been in a hurry, which we weren't. So, we walked round through the recently refurbished lobby and down into the bar area and were taken aback by its beauty. It truly is stunning. Think big, designer sofas, flowers everywhere, an adjoining garden, deep pile rugs and carpeting, solid coffee tables, bespoke furniture and a luxurious atmosphere. We settled in a nice comfortable corner here and were served drinks by a lovely waitress. There is a wall-to-ceiling bookcase running down the back wall full of interesting coffee-table style books that kept us entertained. The WC's were down a sweeping staircase, and beautiful aswell. The marble, solid wood and low lighting is really special. We were shown to our room within the 30 minutes and were again happily surprised at how beautiful it was. It was spacious, luxurious, modern and comfortable. The bed was huge, we could spread out in any direction and not touch the edges! The glass desk had a designer chair that was very stylist and modern. There was a cozy bucket chair and footstool in the corner, and a round glass table with another chair by the window. The lighting was great, too, with about five different ways of lighting the room due to there being lots of lamps and switches. The TV was large, clear and just the right distance from the bed so as not to be too large or too small to view. The complimentary selection of teas, coffees, chocolate and water were a nice touch. The curtains, thick, lined and heavy, kept out any traces of light meaning the room was totally dark when we were sleeping, always a bonus. The bathroom was spacious, modern and chic, with a full-sized bath and a separate full-size waterfall shower unit the other side of the bathroom. The toiletries were all aromatherapy-based which is always nice, but there was no conditioner, only shampoo for the hair. Even though we were on the 4th floor, we didn't have time to use the Club Lounge or Gym, but I'm sure these facilities are equally excellent. There was a large, powerful hairdryer which was a godsend as so often hotel hairdryers are small and weak in hotels. The iPod dock/DAB radio was great, made by Pure who are a quality audio company (I have one of their DAB radios at home). The bed was so comfortable, I mean sink-into-it-and-never-wake-up comfortable. Check-out was not until 12pm so we had lots of time to relax and enjoy the morning. The only thing that I had to mention to the staff at the front desk was actually quite an issue for us: the adjoining door to the next room. This, I assume, is designed for parties or families who want to be able to connect rooms, but it means that there is absolutely no sound proofing between the rooms, and you can hear every whisper of what's going on next door. And let's just say that next door were "lively" until 5am. As crude as it felt, were disturbed by moans, groans, bangs and pants all night. When I went downstairs in the morning I mentioned it to the front desk and they were very apologetic and promised to mention it to the people in the next room, as they really were very thoughtless. The lady at the desk was lovely and handled my comments beautifully, with compassion and kindness. We checked out just after 12pm and were seen off by smiles, waves and gestures to come again - and ourselves left with big smiles on our faces! Thanks to all at the Crowne Plaza for making that weekend so special, we'll be back again as soon as we can!
Matt and Sophie Taylor
Get there early to soak up the atmosphere and facilities, as we were sad that we had plans and could...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 August 2012
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Thank you for your review, my team and I are all so pleased that you enjoyed your stay and that you liked all the recent refurbishment of our bar, lounge, restaurant and reception to make it even more comfortable and stylish.
I am so sorry that you were disturbed by the couple in the next room; our interconnecting rooms all have double doors and are supposed to be soundproof, I will check this, as it is possible the other coupe had not got the door locked shut on their side.
I am pleased that our staff handled the situation so sensitively. I hope that we will be able to welcome you back again very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC