My sister and I traveled to London on our way to Athens last fall. We stayed three nights on the way to Athens and one night on our way back to the the US. I booked the Outpost for the location, which offers a safe place to walk about for two unescorted, well dressed ladies. We got more than we expected in the way of service and quality. I have never been dissapointed with SLH properties, so book them if you can without fear. This was no exception.

The London Outpost is a renovated mansion previously owned by Andrew Carnegie located on a quiet residential street across from a lovely walled garden. When you walk in, you feel like you are coming home. I did not want to leave, ever!

Reception from the staff is personal and warm. Decor is luxurious without pretense. They staff really go out of their way to make you feel welcome and are eager to provide any assistance you need with a quiet dignity of service that has long passed in terms of standards for most places. They don't hound you for your credit card, passport, make you sign things when you arrive, etc; it's the little things that say we know who you are and you're one of us that we liked. You get the bill in the end just the same. They know you will pay. So nice to experience such courtesy. It makes travel that much more pleasureable.

One of the nicest assets of the hotel is the evening cocktail gathering, when refreshments are offered in the living room free of charge. Guests can meet and discuss the day or plans for the evening. It was nice to meet travelers and hear what they had enjoyed about their stay and where they were going next. I even met a fellow foreign service grad from Georgetown. What a small world.

Our outgoing flight from Heathrow was cancalled and we had to fly to Paris in order to catch a flight to Athens. Since we would have to stay in Paris overnight, I called the Outpost after we checked out, and the staff was astute and kind enough to book us a lovely room in Paris at one of their sister SLH hotels, with which we were delighted.
What else can I say, the rooms were like home, the service was fabulous, and the location is perfect. It's my new home in London.