I first discovered this gem of a hotel through a relative and proceeded to check it on-line. The astounding reviews i read on Trip Advisor helped me make up my mind.This would be my 3rd stay and i'v never been disappointed. The staff are so polite, helpful, warm and attentive. I love breakfast at the breakfast room. There are different varieties to choose from. The suites i'v stayed in have all been standard but they'r all spacious and extremely clean and so lovely. I absolutely love the beds which are super comfortable...the most comfortable beds i'v slept in! The bathrooms are gorgeous! I love the location which is posh and quiet though that can also be a downside for some people as there are no shops nearby to dash to.There's an overground train at the back of the hotel. What i love most about this hotel is the superb value you get for the money you pay. I'd definitely go back!

From the moment we drove up we felt truely welcome, the doorman was so freindly and not stuffy and we were greeted in the reception area with a glass of champagne the people there were so nice and helpful, the room was very nice and large we had a 1 bedroom suite, we had a excellent stay and sleep and would stay here again in a heartbeat. we walked to a wonderful little cafe called the rose pub, a bit of a walk but a lovely little neighborhood they had the best steaks with marrow butter, can still taste it in my mind. It was truly a excellent stay and will revisit it again.

Having stayed in a number of London Hotels, I opted to try the Wyndham Grand. My stay was second to none and I am already planning my next visit. This all suite hotel clearly strives to give guests the personal touch whilst not being too invasive. For me they found the perfect combination.
The train station is a 2min walk and 3 stops away is the Westfield shopping centre. You are also a short walk from the designer shops of kings road. If its peace you want then walking around the harbour you would never know you were in central london.
Give this hotel a chance and I'm certain you won't regret it!

We stayed here for two nights as a family of four. At the notice we had, staying in the suits here was significantly less expensive than two rooms at a different hotel.

The compromise was the location but actually it was absolutely fine - it depends where you want to go in London, but we found it an easy journey to most places. We had a day at the museums though - if you're headed for North London it might be trickier.

This is not a 'family friendly' hotel, which is actually a positive as far as we were concerned. It was extremely friendly towards our family, though. The swimming pool is absolutely not designed with children in mind - it's single-level, deep and just a pool (with two 'fountains' on the side). There are classy loungers on the side. It's not a play pool. However, it was empty every time we visited which was excellent for our kids, who obviously didn't care that the pool wasn't built with the in mind (and why should it have been), and just had a great time. There was no designated swimming hours for children which worked well for us but could be a negative for other pool users. However the pool was always bisected by lane dividers, so one half could easily be for 'serious' swimming.

The male changing rooms are tempoary and a bit of a trek from the pool. The female ones were excellent - steam room and sauna, waterfall showers, hairdryers, towels and everything else you'd expect.

The room was excellent. The sofa in the lounge folded down into a double bed for our kids - not terribly comfortable for an adult, but fine for our purposes. The hotel happily removed the shelf of chocolate from the mini-bar area.

Bathroom facilities excellent, there was a balcony (this was the cheapest, non-water-view suite), with a table and chairs. Main bed was huge and very comfortable.

In terms of quibbles, one major and two minor. Around 6am the fire alarm went off, waking at least everyone on our floor. We finally got through to reception to be told that a guest had been smoking in their room and set off the alarms, and to remain in our room.

Fine, these things happen - but the engineers were unable to turn off the alarm for almost half an hour, by which time the lobby and corridors were full of irate guests. It was impossible to get back to sleep after that disruption. No apology was offered by the staff.

Minor quibbles: we ordered from room service on the last night - the children's portions were huge and the food was great. However the adults' two-course dinner was delivered without covers, so our main course was unpleasantly cold by the time we'd finished our starters. There was also a complusory service charge and seperate delivery charge which together came to a quarter of the cost of the meal.

The other quibble refers to the staff in the spa - one of our posessions went missing from the changing room. The staff were initially very helpful in helping us look for it but, when it was finally located (it had clearly been moved by a member of staff or other guest), they implied we were lying about its original location - ridiculous as they had searched the changing room alongside us and it was clearly not then where it was eventually 'found'.