Stayed here for just one night last Saturday 4th Feb with my partner and we were immediately impressed from the first impression from the friendly, efficient conciege who directed us to an equally friendly and helpful check in girl at the front desk. The service from the first impression was efficient and friendly without being over bearing. The superior room was a good size for central London and very well appointed in keeping with the sumptious, cool and comtemporary feel of the whole hotel. It's not cheap but it's not expensive either for the location and standard of room and service. Good value overall.
Sunday morning and we were late for check out at 11 am but reception were very helpful and gave us an extension which meant we could use the lovely pool. Had trouble finding it in the basement gym complex but a girl in the bar couldn't have been more helpful in showing us the lift and even the guy in the lower level who was sweeping the floor showed us to our respective changing rooms! That's the mark of a great Hotel.. good service from the front desk to the cleaner. Can't recommend this hotel highly enough.

I just spent 5 nights at The Maryleborne Hotel with my daughter. I had to move to a superior room which was a little roomier and very comfortable. Overall it was good but there were some little annoyances that were not really responded to by the staff.

These were:
On arrival I had to struggle with all my luggage to enter the hotel. There was nobody to open tj
He door and offer help.

The phone in our room never worked properly. I tried ordering room service several times and ended up having to go down to reception on more than one occasion to place the order. There was never an explaination or an apology.

On the positive side:
Most of the staff were very friendly and helpful.
The breakfast is very good.
The location is perfect.
The rooms are clean and comfortable, although very small
Room service food is good

My wife and I spent two nights in the hotel recently. I have to say the quality of the customer service from all of the staff we encountered was top class, friendly, professional, efficient and interested in the needs of the client. We had one particular incident where the concierge went the extra mile to assist us. A lovely relaxing hotel in a lovely central location near St christophers place. I will certainly return.
Owen,
Dublin. Ireland

Very nice hotel and within walking distance to Oxford and Regent Streets, great restaurants, and the jump on/jump off tourist attractions bus stops. CHECK IN: staff were pleasant, helpful and check in was a breeze. ROOMS: Very nice clean updated room with lots of light, good outlets at bedsides, and free internet connection. Bathrooms were modern and plenty of counter space for toiletries. WORKOUT FACILITIES: Very expansive, lots of equipment and staff available to help in any way needed. Pool was warm and always empty. FOOD: We had breakfast and lunch in the hotel restaurant, which was quite expensive with good food but nothing to write home about. CONCIERGE: They were wonderful!! They were able to help us find a restaurant that we had passed along the way and wanted to return to with hints that made it more like a charades game. Always a friendly hello and "can we help" as we passed thru the lobby. BUSINESS CENTER: I had problems with my internet connection and Diane stayed with me as I chatted with the IT dept on the phone to make sure that it was resolved. Very helpful! CHECK OUT: Again, a breeze as our bill was ready at 6 am, a taxi was waiting and an offer of a cup of coffee for the road.