As my boyfriend and I were going to London for a few days as a last minute break, I saw this hotel and thought although it's cheap, it would be basic but clean and it was in a good location. When I arrived and entered the reception I saw the old dingy carpets, the worn leather couches with holes in them, and the streaky dirty mirrors, I realised how wrong I was on the "clean" part.
When I got to the room I could have cried. The sink had cigarette burns and ash stains in it, the taps and drains were covered in scum. The shower curtain was filthy with black mould, the tiles had stains running down from the soap dish and the shower base was filthy with stains. The walls in the room were covered in stains and scuff marks. The bathroom door and bedroom door opened onto each other (barely opening) and both doors had the paint scraped off and dented from doors hitting off each other. The bedsheets and pillow cases were dirty with old stains. The wardrobe had screws sticking out of it (and as they were squashed so close to the bed, this caused a few scratches to elbows). The windows were filthy to the point I could barely see out them. Out of the coffee cups provided, only one was clean enough to use, with the other having brown stains in the bottom. There was a small fridge in the room that was filthy, and had a thermometer sticking several inches out of it (which at shin hight was quite dangerous).
As the door to the room didn't shut flush with the door frame, there was constant light coming into the room from the light in the hall. The walls were very thin and we could here people coming and going from surrounding rooms and people moving about in the rooms upstairs. Every few minutes you could hear the sound of the subway rattling past, and the noises from the street outside were very loud. All of this caused for very restless nights (that and the thought of my skin touching the sheets).
The room itself was very small and it felt like they tried to squash too much into one space. Shower box and toilet behind one door. Two small wardrobes sandwiched in a small double bed. The sink took up majority of the dressing table, not leaving alot of availbable surface space.
The morning after our first night, as we were getting ready to leave, the door to the room opened and a maid walked in (no knocks our calls of "maid" or "can I come in"). Unfortunately as this was a last minute thing, we had no money to stay anywhere else for our second night. On returning I couldn't have told you what the maid actually done. Nothing changed, no new towels, no straightened out bed, no new coffee cups, nothing.
I have to say, I wasn't brave enough to venture down for breakfast. So I can't comment on that.
I have no idea how this hotel can claim to be 3 star. As I said, I wasn't expecting any thing fancy, all I needed was somewhere to rest my head at night, but if I'm paying money to stay somewhere (even if it's only £70 a night) I expect it to be clean. I would never recommend this hotel to anyone, and would never stay here again even if they paid me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
