When you see the reception for the first time, you think you're in for a real treat. It looks very professional and polished. But I can't say the same for the rooms. The bathroom is quite nice. I ordered a room with a bath which I got, it just didn't work and the staff was not able to fix it and the windows didn't close properly.
But there was plenty of space and the carpets were really nice and lovely to walk on. It's a good hotel at that price.

this is my review of quite frankly the most useless hotel I have ever encountered. please see my letter to them below and pics attached.

read from the top down (incl the farcical response)

part 1

Dear Sir/Madam

I wish to complain about the treatment received and lack of quality
with regard to my stay in the Central Park Hotel from the 11th August
for 2 nights.

Myself and my partner had arrived in London having been up from 3am
british time flying from Palma. Having lugged our bags around we
eventually got to the hotel around 3-4pm physically and mentally
exhausted.

We had requested a double room and arrived to find a small twin room
which had any space possible taken up by our bags (which the concierge
or anyone else didnt offer to help with).

We immediately requested a change of room from 417 I believe and were
then switched to 517 (I am not 100% certain of the numbers) which was
again miniscule. It began to get even better, as we noticed a power
box of some sort right directly behind the bed which I would imagine
would surely be a safety hazard. There was also a loose skirting
board and bits of carpet not laid properly with threads clearly
visible and parts of it partially ripped. Having lifted the duvet it
was clear the bed was also not clean judging by the amount of hair in
it.

I congratulate you for having the first bed I have ever seen in need
of a shave! The pictures of the above are attached!

We immediately rang reception who promised to get housekeeping to
contact us, 15 minutes later having not heard a word we decided to go
back to reception and complain. At this stage we were very tired, our
bags had been lugged around all day to the point where it felt like an
extra body part(s). We told reception we were extremely disappointed
with this treatment as we were very tired from travelling and had
hoped to rest and wash before meeting friends. We had now changed
rooms twice which was a waste of time given the 3rd room was again
miniscule (700 and something). Once again no discount/major apology
was offered and once more we had to lug our bags again as the staff
didnt offer to (concierge was watching sky at this point).

This experience has made me extremely angry and frustrated and
certainly put a huge downer on my trip to London, things didnt improve
as the staff then just ignored us for the rest of the trip even when
we made the effort to say hello. Manners dont cost much do they? This
included the cleaning staff who didnt even acknowledge us and one
member of staff seeing me come out of the lift and turning their back!

I began reading some more reviews on my phone which were surprisingly
good until I discovered that despite having a concierge there was no
facilites to look after our bags until it was time for us to make our
way to Gatwick on our check out day. This turned out to be true when
we enquired. We again complained that it was the least that could be
done given our issue with the rooms and the money we paid (€213 not
the dearest price, but it is dear when you consider how much we had to
save given our bills, only for I had already been charged through
Otel.com I would have left the hotel minutes after arriving). Although
I was told facilities are not provided to store bags, I fail to see
the purpose of a concierge who from what I can see did absolutely
nothing other than watch sky and couldnt even speak english!

The reception staff in trying to explain muttered and mumbled a half
hearted apology which just made me leave in utter frustration (to lug
our bags around once more, to Victoria at a cost of £25). This most
defintely the cherry on top of an awful experience which more or less
ruined my trip to London.

This merely describes my anger and utter frustration with the rooms
and the service and staff from the hotel, I am utterly disgusted with
the treatment received. I would most defintely not recommend this
hotel to anyone!

That said I would welcome your comments and a response to this, (an
offer of a refund wouldnt go amiss) otherwise I would certainly have
no problem in posting this or my views to deter any future visit for
anyone across the world on the many websites I use to book hotels (and
I am not talking just about tripadvisor or facebook). Given my
experience of working in the Government for over a decade I would also
certainly not hesitate to contact a local representative or Government
Minister to highlight the issues I have raised.

I await your response.

Yours Sincerely


PART 2
Dear Sir,

Thank you very much for your email.
First you have booked a room in the quiet zone which is in the basement and is a room without windows. But we have allocated a nice standard room which was not up to your expectations and as a courtesy we have moved you to an executive room on the 7thfloor for which the rate is 50% higher than the room you have booked. I refer you to our website which clearly shows that we don’t offer luggage storage facilities and concierge service. And I must attract your attention that we are a 3*** hotel, not a 4**** or a 5***** deluxe.
On your next visit to Central Park Hotel please contact me personally and I will be there to welcome you and make sure you get a very nice, executive room at no extra cost.

Kind Regards,

*********************
Front Office Manager

Central Park Hotel
49/67 Queensborough Terrace
London
W2 3SY

PART 3 (which has not been responded to)
dear xxxx,

Thank you for your response. I am confused as how you came to the conclusion that I booked a room in the basement without windows? The rooms were on the 4th and 5th floors and did have windows.

You then suggest that I was moved to the 7th floor into an executive room yet it didnt look at all different from either of the other 2 rooms I declined.

Your explanation that "we are a 3*** hotel, not a 4**** or a 5***** deluxe. " is true but I can clearly see that from the site and it is almost as if you are saying that as an explanation for things being so poor. I didnt expect a 5 star hotel and a presidential suite but I certainly expect a lot better from a hotel I pay over 100 Euros a night for. The 2 star travelodge I stayed in near Gatwick airport had a room twice the size for £19, whilst its not exactly the centre of London, it was much better value.

I also note that you say you dont provide a concierge service yet there is a picture of it on the main site, as they didnt look after the bags/or even offer any assistance to us, I am not sure what the purpose of it was. Whilst your site does not indeed advertise that it stores luggage I would have assumed that this was a basic service provided as it has been in probably every hotel I have ever stayed in.

There is also no reference in your email to explain
1. The attitude of staff.
2. The safety hazard of the second room.
3. The appearance of the room with the carpet.
4. The bed being covered in hair!

Again, I would welcome your response.

signed xxx

I stayed at this hotel on Wednesday 25 January 2012. I booked a double room through a price comparison site that gave me a very good rate. I discovered that my room was in the basement. The room had no windows and was located on a long corridor with limited lighting. The room was brand new, with all modern amenities and a really nice bathroom. As I was in the basement I couldn’t receive any internet access on my phone. As I was only staying for one night the room wasn’t that bad but had I been staying with someone else for a few nights then I wouldn’t have been pleased with the room.

I am travelling with a toddler which need space for her to move around. the room is quite big for the price and they are clean. I dunno why there is so many bad review but i like this hotel very much. The staff are helpfull and we get what ever we need. definitely going to stay at this hotel when we visit london in the future.