Stayed here for 1 night for a business meeting and wasn't as impressed as I thought I was going to be. The hotel is minamalist and contempory which is fine, with lots of white walls, which I thought in some areas needed a lick of paint. The foyer is nice, with sunken seating and a bit unique. The meeting room was cramped and the heating was either red hot or freezing.
I personally liked my room, with the raised bed, stripped floor boards, wonderful view of the Zen garden, light and airy and very clean. The bathroom was small, functional, but the bath was difficult to get in, so not appropriate for an elderly person.
The staff seemed very slow at checking us all in and disorganised.
We had breakfast, lunch and dinner, all of which was very nice, well presented, tasty, but not outstanding.
Also take note, while it is a lovely very quite residential area, it is a good 10 minutes walk to the tube station, so something to consider.
As a group I think we agreed that it was a nice hotel, you could certainly stay in worse , it was clean and a bit different, but not as outstanding as it might have you believe.
Room Tip: As for a room over looking the Zen garden
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 February 2012
Dear Guest,
Thank you for sharing your experience of The Hempel on TripAdvisor.
I was disappointed to learn that we didn’t quite manage to live up to your overall expectations during your recent visit. We aim to offer every guest an outstanding expeience and I am sorry that you did not feel that this was the case for your stay. I am however pleased that you liked your room and were able to enjoy the view of our stunning Zen garden. With the colour white being a dominant element of the hotel’s design, I can assure you that we do have a continuous decoration programme in place to ensure that the hotel continues to look its very best at all times but also accept that some areas can be prone to more frequent scuffs. I am grateful for your feedback regarding the issue with the heating in your meeting room and can confirm that this matter has been resolved.
Thank you again for sharing your comments, I hope to have the opportunity to welcome you back to The Hempel ion the future.
Kind regards,
Adam Rowledge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC