Stayed here recently for four nights and all I can say is disgraceful. After specifically requesting bedding configuration for two couples we were shocked to find that three beds were upstairs and one downstairs. The room was absolutely filthy and the courtyard adjoining our room had not been cleaned for a long time. The internet did not work in our room and on explaining this to the reception she was extrememly rude and pig headed. Considering it cost seven pounds for the night I was a little upset. When the manager came later he organised a refund but only after much debate. The professionalism was non existent especially from the young girl who clearly has no training in the industry. On checking out we requested an extra half an hour to leave to which we were informed would cost ten pounds extra. And then there was the breakfast, would have got a better feed if I was a farm animal. As per my title I think the backpackers next door would have been better, mind you they don´t quieten down until 1-2 am. You can hear the people above and below going to the toilet through the paper walls, the list goes on but I dont have time to write an essay.
DO NOT STAY HERE YOU WILL THROWING YOUR MONEY AWAY. There are many hotels in the area that I dare say far surpass this calamity of an establishment.
- Pembridge Palace London
- Hotel Pembridge Palace
