“Disappointing for £200+ a night. Tired,tiny rooms,needs refresh.”
Stayed here for 3 nights on a recent business trip, good location but i think i stayed here many years ago in its pre-Hilton days and when it was perhaps fresher. It certainly is not up to normal Hilton standards i feel,
Firstly the room....tiny is the word, not unusual for your average London hotel but just enough room for bed+wardrobe+table+chair. Bathroom was ok with the usual Hilton toiletries and a good powerful shower. However, the pillows were hard and uncomfortable, one coat hanger self-destructed on use and the air-conditioning never worked the entire time i was there despite the optimistic readout from the control panel.
Biggest issue i had was with the noise. Somewhere above me it sounded like someone was having an all night marching contest in their room...for 3 consecutive nights ! Including a permanently squeaking floorboard nearby meany 3 nights of about 4 hours sleep a night. I was on the 3rd floor and it was noticeable whilst walking down the corridor that many of the floorboards were loose, creaky and in need of some maintenance. Each morning i meant to mention this to reception but each morning i was in a hurry having overslept my alarm due to lack of quality sleep.
Last issue was the room service...only had 1 meal during my stay....they sent Smoked Salmon sandwich instead of ham and the chips were barely cooked..i was so hungry and it was 10:45pm so i just had to make do. Did have a few drinks in the bar, nothing notable to report, seemed like a regular bar, service was good.
Finally, on check-out, i was not asked if my stay was ok...i took the trouble to fill out a feedback form detailing the issues above, lets see how they respond.
Would i go back ? No. despite the location and the desire for Hilton points there are plenty of other places where you can get a decent nights sleep and room service.
Room Tip: Ask for one without creaky floorboards.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Thank you for taking the time to post your review, I believe we have been in contact already and I am grateful that you took the time to do so.
I do look forward to welcoming you back to our hotel.
Kind Regards
Patricia Mahon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC