although the first impression upon arrival was a very good one, the devil was in the details; everything was clean and working properly, no complaints there, but it's the little things that disappointed, like the staff, that was predominantly Eastern European or Spanish speaking; it was hard to understand what they were saying and they lacked the finesse of the language, so there were no typical British pleasantries but rather minimal conversation style. Well, I didn't go there to have a chat with the employees, but when compared to other hotels (see my review of the Park International Hotel) the staff seemed almost unfriendly.
Same with the breakfast room and staff.
Rooms were more or less spacious, bathrooms were rather big in comparison and very well (and stylish equipped), no refrigerator in the room though; small flat screen TV (but excellent picture quality); breakfast has everything you might think of, from yoghurt, cereals over fruit to beans, bacon and sausages. Coffee rather British, but excellent tea! The staff only takes away the used dishes when you demand it so speak up if you don't want to eat between towers of small dishes.
Location is great, bus stop right in front of the hotel and subway station just across the street.
Big minus: we had such dirty windows that we couldn't see anything.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear Guest,
Thank you for your feedback regarding your recent stay with us. Your comments are important to us and we value your feedback.
We employ staff from all nationalities in order to aid our guests that do not speak English. I have taken your comments on board and I shall be looking at improving this area with regards to communication and customer service.
Both the breakfast team and maintenance/housekeeping have been addressed with regards your comments and the necessary action has been taken.
We hope you will come back and see us again soon.
Kind Regards,
Nicki Ristow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC