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Royal Garden Hotel – reviews, photos

5.0 of 5
2-24 Kensington High Street, London W8 4PT, England
Hotel amenities
Royal Garden Hotel
Ranked #79 of 1,069 hotels in London
4.5 of 5 stars 421 Reviews
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421 reviews from our community

What travellers say about this hotel
  • Hyde park(19)
  • Kensington High street(13)
  • Tube station(6)
  • Very pleasant(5)
  • Albert hall(5)
  • Would definitely stay(4)
  • Bertie Bar(4)
  • First class(3)
  • Great location(3)
  • Kensington Palace(3)
Traveller rating
    228
    129
    29
    22
    13
Only show reviews for Family (39) | Couples (136) | Business (102)
Date Rating
Isle of Wight, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Lovely Hotel in Great Location”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Stayed here for one night on 12.02.2012 as a treat for my birthday. We were seeing a show at the Royal Albert Hall and this was the perfect location. Booked a garden view room and we got one on the 8th floor. View was amazing, shame it was a bit cloudy. Room was very nice, clean and comfortable. The large tv was great. Ate in the restaurant downstairs for lunch and got room service in the evening. Food was amazing!

Only slight negative is we got there at 1:45 as were told room would be ready for 2pm. The only one they had ready was on 2nd floor and not the one that had been allocated to us on the higher floor. Had to wait until 2:45pm which meant had to rush to get to show but not the end of the world.

Hotel is very luxurious, staff are friendly and helpful......all what we expected. Location ideal and it was a shame we didn't have longer to spend here. I would definitely come back :-)

Room Tip: Rooms on higher floors have lovely views.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham Bamford, General Manager at Royal Garden Hotel, responded to this review
20 February 2012
Dear guest,

I’d first like to say the Royal Garden Hotel wishes you a very happy belated birthday. I am delighted you chose to stay with us for this special occasion but sorry to hear that you had to rush as your room was not ready upon your arrival. Our official check-in time is 2pm and we do try to ensure that guests can gain access to their room by this time, but it does depend on how busy the hotel is.

I do hope that we can welcome you back soon so that you can make the most of our location.

Best regards,

Graham Bamford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Loved my stay at Royal Garden”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I loved my stay at the Royal Garden Hotel. It's right in the middle of everywhere I wanted to be and took no more than 15-20 minutes to get to a major attraction. Plenty to do within walking distance. Many restaurants and shops down Kensington St. So much history to see and take in. I stayed on the 8th floor and had a lovely view from my room. The rooms were clean and very comfortable, and I especially enjoyed all the amenities of the bathroom. The staff was very helpful, polite and patient, as I had a couple of issues with my converter :/ The concierge was very helpful in accommodating all my needs, providing restaurant suggestions and providing directions to the various hot spots. I would definitely recommend this Hotel to anyone visiting London. Only one suggestion ......take the Discover card ;/ They don't take it and I had a few issues with my Diners Card being accepted as well. But the helpful staff was patient and ultimately we were able to get that cleared up.

Room Tip: I faced Kensington Street and was able to see many things from my view.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 10 more reviews by jenise for London
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham Bamford, General Manager at Royal Garden Hotel, responded to this review
20 February 2012
Dear guest,

Thank you for taking the time to give us your positive feedback as I do enjoy understanding what has made a guest’s stay special.

The hotel does have 120 volt plugs in our rooms for guests travelling from America, so I hope you were able to use them.
Also, it seems that Discover cards are not accepted in the UK at the moment, but this can change so you might want to check before your next trip.

I do hope that we can welcome you back in the near future,

Best regards,

Graham Bamford
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Silver Bells and Cockle Shells”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed here for three days on business. Fantastic.
Great service from all from - when I pulled up in a taxi to when the concierge boys put me back into one to leave. Concierge & porters special mention - very helpful and always willing to please & help.
Rooms were modern & comfortable. Great bathrooms! Good service options on TV and good wifi service.
Location on Kensington High Street means you are close to everything; well, everything I wanted to see. Would love to have stayed longer (& not on business); so I hope I get the chance to return.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham Bamford, General Manager at Royal Garden Hotel, responded to this review
8 February 2012
Dear guest,

I am very pleased that you had a good stay with us at the Royal Garden Hotel and I will pass your positive feedback onto the relevant team members.

We hope that you return to the hotel as a ‘leisure’ guest so that you can fully indulge in our great location and all the the wonderful activities London has to offer..

I hope that you return to the hotel soon. .

Best regards,

Graham Bamford
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Midlands
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Generally very good”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We stayed 3 nights at this 5 star hotel. Overall we had a very pleasant stay. The decor is generally modern and welcoming. The service was ok but not quite what I would have expected from 5 star accommodation. The food was very good both at breakfast and dinner. The location is good if you want Kensington although we found we wanted to be going to the West End regularly which is an expensive taxi ride away although the tube station is not too far from the hotel

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Graham Bamford, General Manager at Royal Garden Hotel, responded to this review
8 February 2012
Dear guest,

I am very happy to know you enjoyed your stay with us and have passed your positive comments to the relevant departments. Our Head Chef, Steve Munkley was very pleased to know you enjoyed your meals with us.

I understand you particularly enjoyed going to the West End, so thought you may be interested in knowing that the 360 degree spectacular theatre production of ‘The Lion, The Witch and The Wardrobe’ will be playing in Kensington Gardens, right next to the hotel, from the 8th May to 9th September this year. Keep an eye on our website for special packages to this event.

I hope that you return to the hotel soon.

Best regards,

Graham Bamford
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Livingston, New Jersey
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
“Garden Hotel Rates a Bouquet”
5 of 5 stars Reviewed 30 January 2012

We just got back from a week at this hotel. Our room on the ninth floor was spacious with a sitting area a few steps up from the bedroom. The bathroom was large and well equipped. The staff was very helpful and gracious. Each morning we had a delicious continental breakfast overlooking the park.The hotel is in a great location for neighborhood restaurants and easy access to the tube and buses. It is a great place to stay!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Rob990 for London
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham Bamford, General Manager at Royal Garden Hotel, responded to this review
8 February 2012
Dear guest,

Thank you for your positive feedback following your recent stay with us. It’s always a pleasure for us to hear when a guest has an enjoyable stay and I’m particularly happy to hear that our location met all your needs.

I do hope that you return to the hotel soon. .

Best regards,

Graham Bamford
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Additional Information about Royal Garden Hotel

  • Royal Garden London
  • Hotel Royal Garden
Address: 2-24 Kensington High Street, London W8 4PT, England
Price range (per night):* INR17,722 - 41,185

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Royal Garden Hotel
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