The hotel has a Victorian but yet modern charm about it. We stayed in the Judy Garland room which was stunning. Great location for visiting the Royal Albert hall.

Excellent location if you want the Royal Albert Hall which was the main reason for picking the hotel. The welcome was warm and friendly and efficient. The rooms were lovely, old style and an en-suite bathroom and cloak room. The safe didn't work however but everthing else worked. The bed was high and firm, just how me and my wife like it.

There's a drawing room downstairs that has teas and soft drinks.

Now if it had a working safe, tea making facilities in the room, wifi and a bigger lift than all would be good. The price was ok, no breakfast but this is Kensington after all.

Stayed a weekend, 2 nights, in January 2012. When I booked a Deluxe room on the hotels own homepage I requested any of their signature rooms and ended up in the Miss Ada room, (208) my favourite! It's a corner room, with thick curtain that blacked out when we wanted to, a queen four poster bed, a small sofa and a table, a writing table, TV and minibar. The bathroom had a toilet set as a throne, we laughed every time we went!

We absolutely loved the style of this hotel; rustic and warm but still very practical! There are a lot of beautiful details in this hotel, the stairway, the floors, the mirrors. It's not the newest furniture, people who like brand new thing might find the wooden interior in the bathroom akward, but it has such a feeling about it!

The bar area was great with skilled barstaff who served us some excellent drinks and the music was well suited for the guest and for creating good atmosphere. We did'nt eat at the restaurant but we saw it was full both Friday and Saturday night.

Breakfast was included in the offer I booked, and there was a continental breakfast buffet which we liked with yoghurts, fresh (and very tasty) fruits, croissants and toasts. If we missed something it would be some kind of cheese or ham, tomatoes a s o, but one might have gotten it if one would ask, but we didn't.. :S The breakfast staff could have been a little more swift but no big deal.

The hotel helped arranging transport for the airport, other than that we didn't use their consiglieri so we don't know about that.

The only thing we did'nt like is the annoying thing about having to pay for Wi-fi! There is at computer in the mezzanine with we used for printing our flight tickets.

But overall, an excellent hotel in a quiet, yet central, location!

Extremely traditional building, lovely period decoration and friendly staff
Great Green Room lounge - free soft drinks and open fire
Wonderful eclectic bar
Add wifi in every room and you have a strange old + new mix