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The Lennox Hotel – reviews, photos

34 Pembridge Gardens, London W2 4DX, England (Formerly the Pembridge Court Hotel)
Hotel amenities
The Lennox Hotel
Ranked #438 of 1,069 hotels in London
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    10
    4
    1
    1
    0
Date Rating
Los Angeles, California
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great Service in Notting Hill”
4 of 5 stars Reviewed 26 July 2007

While the appearance of the hotel may not match the expectations I had from the brochure, the service is what sets this hotel apart. I was traveling with my nearly 2-year-old daughter, and I needed a lot of assistance. Mansur was my "husband away from home," carrying things upstairs, getting me what I needed, and always helping us up the front stairs with the stroller. I later stayed at the Hilton, which physically was clean, spacious, etc., however the Hilton hotel has no soul, which the Lennox has plenty! The breakfast was amazing - three kinds of fresh berries, yogurt, croissants (can you tell I'm hungry?), breads, cereals, cheese and prosciutto. The hotel does show some signs of wear, but I have to say that staying in this hotel was a wonderful experience.

  • Liked — Service
  • Disliked — Room Size
  • Stayed July 2007, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Questions, Questions..”
2 of 5 stars Reviewed 3 July 2007
2
people found this review helpful

For 185 quid a night, do you expect...
A bed covering that looks as though it has been trampled with muddy boots?
A shrug and a "we'll change it tomorrow" when it is mentioned to staff?
A broken electrical socket that burns out your mobile phone adaptor?
A broken toilet seat?
An old, tired, and grimy bathroom?
or the offer of a smaller alternative room in the basement?
or silence and another shrug when you explain calmly that you are not entirely happy with your stay?
If your answers are "yes" to the above, then I can heartily recommend the Lennox.
What galls me most about so called “boutique” hotels like the Lennox is that so much is spent on furnishing the rooms “tastefully” to please the website voyeurs and so little is spent on providing clean and comfortable facilities for “over”- paying guests.
If you need to be close to Portobello then I suggest saving yourself 80 quid and shopping around for one of the many B&Bs and budget hotels in the area.
I would like to have provided photographic evidence of the “executive luxury” you can expect at the Lennox, but as I said, the hotel’s electrics fried my phone/camera charger.

  • Liked — Sky cricket coverage in lounge, good taxi service to Heathrow (40GBP)
  • Disliked — Very poor value
  • Stayed June 2007, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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sydney
1 review
2 helpful votes 2 helpful votes
“Loved the hotel. Staff were friendly, all the amenities were perfect.”
4 of 5 stars Reviewed 5 October 2006
2
people found this review helpful

We stayed in the Junior Suite and it was really lovely. The staff were very helpful, the room was clean with lots of natural light, a comfortable bed and everything that you would want on holidays. The breakfast was great. Can't fault the place.

  • Liked — Location
  • Disliked — smell of the shower gel
  • Stayed September 2006, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ontario
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
“Elegant and affordable”
4 of 5 stars Reviewed 26 September 2006
2
people found this review helpful

Stayed here for two nights with my family of four in a large room with a large king bed and two cots. Really a lovely hotel with a warm and helpful staff. The location is simply perfect - only a minute's walk from the Notting Hill Gate tube stop, and close by loads of restaurants and pubs. Clean, elegant, and roomy. Excellent A/C, a small bar, and internet access. A favourite of English soccer star Paul "Gasa" who happened to be there at the same time as us - quite a character!

A word of caution to anyone travelling to London - it is beyond expensive. Every single thing you buy is 3 to 5 times the cost here in Canada!

  • Liked — Clean, elegant
  • Disliked — Expensive, so - so breakfast.
  • Stayed September 2006, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent Choice in London!!”
5 of 5 stars Reviewed 26 June 2006
4
people found this review helpful

Our family stayed here for three nights starting on June 14th, 2006. We stayed in a Junior Suite. The staff were extremely nice and helpful. We especially appreciated Ana's great help and kindness. The room was very nice and large with a very good air conditioning. The windows of the room looked out toward Portobello road in Notting Hill. This was our first trip to London and based upon our research, I think this is an excellent choice of a place to stay in London. It is quiet and still in a great location with easy access to transportation to any part of London. The Notting Hill Gate tube is just a short walk away as well as bus stops that take you anywhere in London. The famous market in Notting Hill was on Saturday is just out your back door steps, a short walk away and is lots of fun. There are many good restaurants in the area that the hotel will help you locate.

I would recommend this hotel to anyone staying in London. Everything to me was just great!

  • Stayed June 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Lennox Hotel

34 Pembridge Gardens, London W2 4DX, England (Formerly the Pembridge Court Hotel)
Price range (per night):* INR10,477 - 16,162

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