£236 per night for twin room, daylight robbery! No breafast included, and couldnt swing a cat! Well I feel that I was fleeced! Took Mum to London for birthday and stayed here. The staff were lovely and location superb! but not impressed by the rooms for the price, shabby and outdated!

The location is great, the hotel is clean, the staff are very helpful and courteous but the hotel itself is lacking a good restaurant, reception area, lounge and bar, that said, we did have a very pleasant stay and felt at ease and comfortable so ! .., its a bit of a balance between 'price, location and facilities ! ... a Marmite hotel ! you'll either love it or hate it .. I wish I could be more helpful but this is a difficult one ! all I can say is, for the purpose of our visit on this recent occasion it worked well, but had it been the case that we'd had more free time we would have been at a loss for facilities, but with China town and the west end outside the door is that an issue ! probably not. the location makes up for any short fall

We were sent to this location after the Earl's Court hotel lost our reservation. It's right in the centre of theatre land in London and very near Piccadilly Circus but it wasn't noisey. I loved the room. Very chic and a good size. It's a great hotel and the staff are very friendly. Definitely recommend.

My mo and I just stayed here in may 2012 and had a fantastic experience. We were welcomed to the hotel by friendly staff that even helped my mom with her bags. They advised us on check in that there was bottled water and fresh fruit in our room, no charge. The room was very clean and very modern. Size was good by London standards and our room opened out onto Shaftesbury ave. The location was fantastic... A few steps form piccadilly circus and leister square! At check out the hotel staff was very helpful with getting us transportation to heathrow. Only part that would make it better would be wi-fi access in the rooms... We could only access it from the lobby of the hotel.