I booked my hotel as an I prefer.com member from the USA. There are no photos of the room, and you are generally offered a room upgrade when availability. This was not available on check in although I was able to upgrade after two days. The room rates are very expensive due to location however the room I was given was extremely tiny, particularly by US standards. Even by European standards the room would be considered small, probably around 200 square feet. It was claustrophobic and ruined the first two days of my trip. I would not have booked a room so small if I had known. When I called I prefer.com to report this, I was met with an unfriendly operator who stated that the room sizes are reported in meters when one books the room. The manager did not return a call to me although I left a message on their voice mail. Certainly there is no description of just how small this room is in the initial characterization of the hotel, and for those who don't use the metric system, it would not be helpful in any case. There are no photos of the room for travelers to see just how small the room is. It was also dated. The upgraded room was lovely and the staff and management first rate. Its a fine hotel to stay in but simply not tolerable to stay in the standard room if you are going for more than a few days or plan to spend more than an hour or two in the room. This was an unfortunate mistake and I will have to ask many more questions in the future when using I prefer.com. Be very, very careful especially if you are used to a more standard room with space to walk around in.

Not part of the Marriott chain anymore, but nothing has changed. Still great rooms and service. The hotel looks like a small Palace. Short walking distance to Westend and major shopping. Our hotel in the last five times in London-would not try anything else.

Perfect location for exploring London, the courtyard setting is tranquil despite the central location. Hotel is high quality with good facilities and the bedrooms are reasonably big, if a little underwhelming for a 5* hotel. Breakfast is excellent if you have a B&B rate; but at £26, you'll go to Costa or Pret if you're room only. Gym is small but has good equipment.

We stayed on a Saturday night to enjoy a performance at the Royal Opera House and the hotel is very convenient for that and Covent Garden etc. it is near the Royal Courts and is a very peaceful oasis from the hustle of the busier tourist filled streets nearby.

The hotel has a very sophisticated and elegant ambience - the public areas and rooms are beautifully furnished in a traditional but contempory manner. Our bed was huge (deluxe room) and very comfortable. All the room amenities are there which you would expect with excellent bathrobes and toiletries.

The staff we encountered were all very pleasant, especially the porters and concierge who are very pleasant.

The one area which really let the stay down though was our breakfast. One of the things which really makes a hotel stay for us is a good English breakfast but the quality of the bacon, mushrooms and coffee were just not up to standard. Baked beans were not on offer and although they were brought out after a request and a wait why not just have them there - an essential ingredient!

There were no hot plates - all were stone cold and putting bacon and eggs on a cold plate - not a good mix!

A real shame and hard to explain in a hotel which exudes quality throughout but really under performed in one of the easiest things to do surely?