Nice lobby but otherwise very scruffy and a bit grubby-our curtain fell off on the first night. Also some noise from traffic etc. After a lot of complaining we moved to another equally scruffy room on a different floor -this one had ripped wallpaper but at least it was quiet. Stayed here for four nights.
The buffet breakfast wasn't great- luke warm juice, tinned fruit etc. but had room service after that which was much better but still not fantastic-would have been disappointing even if it hadn't cost so much. If you really must stay here-it has a great location! Don't even think about eating-better off to go to Selfridges next door or one of the nearby cafes, even if breakfast is included.

I was only there for 4 nights.. A friend of mine suggested it, I wish I hadn't wasted my money.

Sometimes the elevators worked, sometimes they didn't. The times they didn't we had to use the staff elevators.

That wasn't as bad as when I left a Do NOT disturb sign hanging on my door and it was completely ignored.

I was in the shower at the time and housekeeping knocked and tried to open the door ( I had locked it from the inside)

I couldnt believe the kept knocking and even tried to open the door.

It was my last day there so I had left my suitcase open and all personal items (including passport) were just lying there.

I left my room with a DND sign still hanging on the door, feeling secure that the housekeeper had gone and if another returned would respect the DND.

Well boy was I wrong, as soon as I returned I noticed fresh towels and the bed was made. I was furious...

Did anyone else ever experience this in a 4 star hotel before? I mean its the most basic and important rules to follow.

Stayed there for one night and I have to say that it was not worth the price tag. The room was very small and run down. The breakfast was ok but all the surroundings were awful and the clothes that the staff was wearing was dirty and very,very worn down.

The location was good though.

Convenient location. Pleasant public areas.
The Hotel refused to accept a company invoice (very large established organisation) and insisted I pay before leaving, I had to queue for a long time too, even though my secretary had previously telephoned to check this of which they had no apparent record.
Don't they want my and other organisations' business?
All the reception staff to whom I spoke had only a tenuous grasp of English and I had great difficulty understanding them and they me. I do not have a hearing nor speech impediment. In my view the Hotel was expensive and room run-down and dilapidated with small neglectful irritants such a trouser press not working, suggesting noone cared. My room was situated over the kitchens, the fans of which started-up at considerable voume at 1:00am. I requested and got a room transfer. I later received a letter of apology with the offer of a fifty pound discount if I stay again. I considered this insulting, as it would be the last place I'd stay. I came away with the clear impression they trade on the name for wealthy tourists and don't really care. I would not stay again.
Very disappointing, impersonal and very expensive for the standard. I have experienced Travelodges in much better condition with friendlier staff for a fraction of the price.