We stayed here for one Saturday night as part of a Daily Mail theatre break. The location of the hotel is quite unbelievable, right in the centre of a big council estate, therefore we did not feel comfortable walking from the hotel to the tube so had to get taxis everywhere. The general location of the hotel is not central to anything which was disapointing. On arrival it took us forever to check in (not sure why the receptionist found this task so difficult) and we were given rooms on the 2nd floor. Apart from the marble reception this hotel is very drab and the rooms were no better. We had booked three rooms, all of which were tiny (the bed took up the whole room) with very poor decor, a view of an internal roof, they really are in need of a refurb. We had a couple of encounters with the staff, all really unhelpful, everything you ask is too much trouble for them. We had breakfast included in our rate, the cooked breakfast was very bland, I would have cried if I had paid £15 for it. We didn't have time to use the pool so can't comment on this. This hotel is definitely not a 4* (as we have stayed in far nicer Travelodges).
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