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Thistle City Barbican – reviews, photos


120 Central Street | Clerkenwell, London EC1V 8DS, England
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63% Do not recommend
2.5 of 5 stars 484 reviews
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Don't bother..........

Thistle City Barbican

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1 of 5 stars
natalie78   16 contributions
Portsmouth, UK
21 Nov 2009 | Trip type: Friends getaway

We stayed here for one Saturday night as part of a Daily Mail theatre break. The location of the hotel is quite unbelievable, right in the centre of a big council estate, therefore we did not feel comfortable walking from the hotel to the tube so had to get taxis everywhere. The general location of the hotel is not central to anything which was disapointing. On arrival it took us forever to check in (not sure why the receptionist found this task so difficult) and we were given rooms on the 2nd floor. Apart from the marble reception this hotel is very drab and the rooms were no better. We had booked three rooms, all of which were tiny (the bed took up the whole room) with very poor decor, a view of an internal roof, they really are in need of a refurb. We had a couple of encounters with the staff, all really unhelpful, everything you ask is too much trouble for them. We had breakfast included in our rate, the cooked breakfast was very bland, I would have cried if I had paid £15 for it. We didn't have time to use the pool so can't comment on this. This hotel is definitely not a 4* (as we have stayed in far nicer Travelodges).

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Member since 05 January 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from tthistle, Customer Relations
(Management representative)
27 Nov 2009
Thank you for your review on your recent stay with us at Thistle City Barbican. Please accept my sincere apologies that the level of standard you experienced did not match your expectations.
I will ensure that your comments regarding the staff are passed on to the General Manager, we are aware of the importance of first impressions and customer service & apologise that this obviously fell below the standard you would expect from a Thistle hotel.
I will be sure to pass on your comments to the relevant manager to ensure that these issues are address going forward
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR12,488 (year-round)
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THERE ARE BETTER PLACES TO STAY IN LONDON

Thistle City Barbican

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3 of 5 stars
drusiak   10 contributions
Worcestershire
17 Nov 2009 | Trip type: Couples

We booked this on a deal with super break, 2 nights bed and breakfast with the first evening meal free! This came in at £240 for the 2 of us, had I booked it the day before it would have been £40 cheaper! Still we were wanting to see Lion King and thought the Barbican represented good value. We have stayed at many hotels in London in the past and we weren't too daunted by the distance away from the west end. Plus we were handy for the Lord Mayors parade. I am now making a long story short, suffice to say, do not let the concierge get you a taxi, as he is in cahoots with a 'private hire' company, who apart from being unable to speak good english, charge over inflated prices. Our car was responsible for making us 20 minutes late for the theatre. If you require a taxi, black cabs are available near the entrance to the hotel most hours of the day. They are reliable and honest in the main!
Aside from the negative aspects :- location, tired rooms and bathroom. No organisation on check in, many were encouraged to queue jump, which I find enfuriating.
The plus was the plentiful good quality food we had for dinner on the first night. It would have cost us in excess of £67 without wine, but was included in 'the deal'.
Breakfast could have been better, but was ok!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 15 January 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from tthistle, Customer Relations
(Management representative)
25 Nov 2009
Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with other areas, I will be sure to pass on your comments to the relevant manager to ensure that these issues are addressed going forward.

I was most concerned with your comments regarding the taxi that was ordered on behalf of the hotel, we do have a number of nominated taxi companies in our London hotels and following your comments, I will ensure that the unfair pricing you refer to is investigated.

Many thanks for taking the time to post your valuable feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Honest Review

Thistle City Barbican

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3 of 5 stars
SnapperAAA   2 contributions
Cheshire
14 Nov 2009

The hotel is a little out of the way, its clean and tidy heres what worried us more than the hotel itself. On arrival we were given our room pass, we opened the door and found the room was occupied, no one thankfully was in. There was a hand bag, jewellery, clothes and perfume etc easily accessible around the room.
We left the room and went down to reception and told them and they didnt seem to be concerned, obviously we had reservations when we got our room and made sure no valuables were left in the room. We went out around Islington late at night and never felt threatening, there is a small local pub 1 minute up the road and we found it friendly. Its a 10 minute walk to the underground and everything you want to do and see in London is easy enough to get to.
Would i go back ? probably not, i would go more central, on to the food, breakfast was buffet style first day no bacon left and second day waited 10 minutes for eggs and tomatos if you enjoy your food its not the place to be, its very bland.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with Large Group/Tour
  • Member since 21 December 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from tthistle, Customer Relations
(Management representative)
25 Nov 2009
I am grateful to you for taking the time to review your recent stay with us at Thistle Barbican. I would like to apologise for the obvious error that occured when you were given the incorrect room key & the subsiquent lack of response from the reception team on reporting the mistake, I will certainly be taking this matter up with the manager to ensure that this does not happen again. I will also bring your comments regarding breakfast to the attention of the head chef, thank you for your constructive feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR12,488 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Worst holet in the world dont even think rats would stay

Thistle City Barbican

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1 of 5 stars
sonic11   1 contribution
newcastle
13 Nov 2009 | Trip type: Couples

First room was so bad we had to be moved just a few things, Stained sheets, wallpaper hanging off, draws broken, window broken, dirty toilet, stained walls, holes in walls, no heating apart from small radiator, no aircon, bath was rotten lamps falling apart etc..
Room was so bad i asked to be moved after refusing to be upgraded and a lot of fuss finaly moved to second room a few probles with that dirty taps, bath, toilet, lights off, NO FIRE instructions!!!!!!!! electrical test on hairdryer 6 years over due, walls so thin you can hear everything, basicaly a terrible hotel is an old office block converted and not very well stay away please

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 25_34
  • Member since 13 November 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR12,488 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Dont beleive everything you read!

Thistle City Barbican

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5 of 5 stars
mahlph2003   1 contribution
Hants
12 Nov 2009 | Trip type: Business, Solo travel

After reading some of the reviews i was hesitant about being booked in here, however the check in was pleasant, the room i was in which was in the main building was surprisingly spacious especially for London and unlike other reviewers i found my way there very easily!

I ate in the restaurant that evening and breakfast the next day, and have had no reason to question the service or the food.

Overall considering the city your in i think the hotel represents good value, my experience was of a clean well appointed and presented hotel with polite and courteous staff.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Business
  • Travelled with Solo Traveller
  • Member since 12 November 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from tthistle, Customer Relations
(Management representative)
24 Nov 2009
Thank you for your comments and compliments about our hotel. All feedback is greatly received as we are continuously striving to improve all aspects of the hotels offerings and making your stay with us as enjoyable as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR12,488 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Thistle City Barbican Also Known As

  • Thistle City Barbican London
  • Thistle City Barbican Hotel London
Address: 120 Central Street | Clerkenwell, London EC1V 8DS, England
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